Ebilling Coordinator

Linklaters; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Gym access

GP service onsite

Pension

Life assurance

Travel insurance

Job summary

Linklaters is seeking an eBilling Coordinator to support client onboarding and ongoing billing operations. You will manage client setup on eBilling platforms, maintain profiles, and partner with Finance and the broader business to drive billing efficiency and compliance.

You will build strong client relationships, resolve queries quickly, and produce MI on eBilling performance while identifying process improvements to reduce onboarding times and enhance accuracy.

Qualifications

• Experience managing client onboarding on eBilling platforms within professional services or corporate environments.
• Strong knowledge of eBilling systems, client billing portals and integration requirements.
• Ability to collaborate with cross‑functional teams to meet deadlines and ensure efficient invoicing.
• Experience producing reports and MI to monitor billing performance and drive decisions.

Responsibilities

• Manage end‑to‑end onboarding of clients onto eBilling platforms, ensuring requirements are captured, configured, tested and go‑live‑ready.
• Serve as the primary client contact during onboarding, managing expectations and addressing queries promptly.
• Set up and maintain client billing profiles, configurations and supporting docs across eBilling platforms.
• Monitor invoice submissions to ensure compliance with client requirements and deadlines.
• Identify and rectify billing/invoicing errors with stakeholders to minimise delays.
• Maintain records of onboarding activities, billing transactions and system changes for audit and reporting.

Skills

Billing management

Client onboarding

Data analysis

Stakeholder mgmt

Process improvement

Attention to detail

Tools

eBilling systems

CRM systems

Job description

About us

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role

As an eBilling Coordinator, you will play a key role in supporting the firm’s billing operations by managing client onboarding to eBilling platforms, maintaining accurate records, and ensuring a seamless transition from client setup through to ongoing billing activities. Working closely with colleagues across Finance and the wider business, you will help drive billing efficiency, ensure compliance with client and industry requirements, and contribute to the delivery of a high‑quality service. This is an excellent opportunity to join a collaborative and globally connected Finance team, offering broad exposure, professional development, and the chance to make a meaningful impact on the firm’s financial operations.

Your Key Responsibilities

• Manage the end-to-end onboarding of clients onto eBilling platforms, ensuring all requirements are accurately captured, configured, tested and validated prior to go-live.


• Act as the primary point of contact for clients throughout the onboarding process, building strong relationships, managing expectations and resolving queries in a timely manner.


• Set up, maintain and update client billing profiles, system configurations and supporting documentation across relevant eBilling platforms.


• Monitor invoice submissions to ensure compliance with client requirements, internal processes and agreed billing deadlines, resolving issues and exceptions as they arise.


• Identify, investigate and rectify billing and invoicing errors, working collaboratively with stakeholders to minimise delays and ensure accurate submissions.


• Maintain comprehensive and accurate records of onboarding activities, billing transactions and system changes to support audit, compliance and reporting requirements.


• Collaborate with Finance teams, Partners, Business Services colleagues and external clients to address billing-related queries, improve data accuracy and ensure a seamless billing experience.


• Produce reporting and management information on eBilling performance, while driving continuous process improvements to enhance operational efficiency, reduce onboarding times and support best practice billing processes.

What we’re looking for

• Proven experience managing client onboarding activities across eBilling platforms, ideally within a legal, professional services or complex corporate environment.


• Strong working knowledge of eBilling systems, client billing portals and the technical requirements necessary to support successful client implementation and invoice submission.


• Demonstrated ability to work collaboratively with cross-functional teams to ensure billing deadlines are met and invoicing processes operate efficiently.


• Experience producing reports, analysing data and using management information to monitor billing performance, identify trends and support decision‑making.


• Excellent communication and stakeholder management skills, with the confidence to build effective relationships with clients and colleagues at all levels of the organisation.


• A proactive, detail‑oriented and solutions‑focused approach, underpinned by professionalism, integrity and a commitment to delivering high‑quality outcomes.

What's on offer

• Health & Wellbeing Private Medical Insurance


• Free in‑house fitness centre and subsidised health club memberships


• Free onsite GP service and periodic health assessments


• Finance Pension and flexible savings options


• Income protection and life assurance


• Mortgage advice and will‑writing services


• Family & Lifestyle Electric car and cycle to work schemes


• Emergency family care Additional holiday/birthday leave


• Maternity/paternity/shared parental leave


• Travel insurance and season ticket loan


• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

Technical Skills

• Billing Management, Client Billings, Data Entry, Data Management, Data Verification, Document Management, Electronic Billing, Process Automations, Quality Control (QC), Records Management, Regulatory Compliance, Vendor Management

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.

If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers.