eBilling Senior Advisor

Linklaters Italy; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellbeing

Private Medical Insurance

Free in-house fitness centre

Free onsite GP service

Pension and savings

Life assurance

Job summary

Linklaters is seeking an experienced eBilling Senior Advisor to lead end-to-end onboarding of eBilling clients and coordinate day-to-day activities across the eBilling function. You will manage eBilling Coordinators, ensure compliance with client guidelines, and drive process improvements with stakeholders.

The role focuses on onboarding, ongoing eBilling operations, and collaborating with clients and providers to optimise submission quality and cash collection.

Qualifications

• Proven experience in eBilling within a law firm or professional services.
• Hands-on experience of client onboarding and ongoing eBilling operations.
• Strong knowledge of client billing guidelines, rate and timekeeper maintenance, matter set-up, invoice submission and rejection resolution.

Responsibilities

• Lead end-to-end onboarding of new eBilling clients, from requirements to go-live and BAU.
• Manage and develop eBilling Coordinators with coaching and guidance.
• Maintain controls, audits and quality standards for accurate eBilling setup and submissions.
• Escalate complex onboarding, submission or rejection issues and drive root-cause resolution.
• Build relationships with clients and eBilling providers and stay updated on market developments.
• Champion system enhancements and integration with wider enterprise systems.
• Own a continuous improvement pipeline to standardise processes and improve quality.
• Define and monitor key operational metrics (onboarding progress, timeliness, rejection rates).

Skills

eBilling

Client onboarding

Stakeholder management

Data analysis

Process improvement

Tools

eBilling platforms

Invoice submission

Job description

About us:

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role

As eBilling Senior Advisor, you will play a key role in delivering operational excellence across the end-to-end eBilling process, with a particular focus on client onboarding and the effective coordination of day-to-day eBilling activities. This permanent role will see you manage and develop eBilling Coordinators, provide subject matter expertise and work closely with key stakeholders to resolve complex issues. You will also drive continuous improvement, standardisation and automation to enhance submission quality, reduce manual effort and deliver a consistent, client-focused service.

Your Key Responsibilities

• Lead the end-to-end onboarding of new eBilling clients, from requirements gathering and solution design through to configuration, testing, go-live and transition into business-as-usual support.
• Manage and develop eBilling Coordinators, setting priorities, monitoring delivery against deadlines and service standards, and providing coaching, technical guidance and effective team cover.
• Establish and maintain robust controls, audit processes and quality standards to ensure accurate eBilling set-up and invoice submission in line with client agreements, firm policies and relevant regulatory requirements.
• Act as an escalation point for complex onboarding, submission and rejection issues, working with internal and external stakeholders to address root causes, reduce eBilling rejection rates and lock-up, and support timely billing and cash collection.
• Build strong relationships with clients and eBilling providers, maintaining an understanding of market developments and ensuring the firm’s processes evolve in line with changing client, industry and regulatory requirements.
• Champion eBilling system enhancements and integration with wider enterprise systems, identifying opportunities to automate processes, reduce manual activity and improve efficiency.
• Own and maintain a prioritised continuous improvement pipeline, driving greater standardisation, simplifying ways of working and improving the quality and consistency of eBilling services.
• Define, monitor and report on key operational measures, including onboarding progress, submission timeliness, first-time acceptance, rejection volumes, aged items, rework and payment status, using insights to identify risks and drive improvements.

What we’re looking for

Proven experience in eBilling within a law firm or professional services environment, with hands‑on experience of client onboarding and ongoing eBilling operations. Strong knowledge of eBilling platforms and processes, including client billing guidelines, rate and timekeeper maintenance, matter set‑up, invoice submission and rejection resolution. Experience coordinating or supervising a team, with the ability to allocate work, provide coaching and guidance, monitor performance and maintain high-quality standards. Experience of improving operational processes through data analysis, root‑cause analysis, standardisation, effective controls and automation. Strong organisational and analytical skills, with the ability to manage multiple client onboardings and competing priorities, interpret operational data and deliver accurate work to tight deadlines. Confident and credible stakeholder management skills, with the ability to build effective relationships with senior stakeholders, clients and external vendors, communicate complex requirements clearly and influence practical outcomes.

What's on offer

• Health & Wellbeing
• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments
• Finance Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services
• Family & Lifestyle
• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([e-mail] for legal roles or [e-mail] for business team roles). This is the place where talent meets opportunity and where passion meets purpose.

At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters.

We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues.

If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.

Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.