User Researcher-with GDS

JR United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in user-centred design is seeking a User Researcher to lead impactful projects for public and private sector clients. The role involves applying user-centred methods, collaborating with stakeholders, and contributing to community development. Ideal candidates will have extensive experience in user research, strong communication skills, and a passion for design thinking.

Benefits

Performance Bonus

Choice of MacBook or Windows Laptop

Cycle to Work Scheme

Flexible Working Options

Pension Contributions

Qualifications

• At least 3 years of relevant user research experience within agile teams.
• Proven application of user research methods and tools.

Responsibilities

• Scope and deliver components of end-to-end user research activities.
• Support clients through all phases of the design process.
• Communicate effectively with stakeholders to ensure alignment.

Skills

Stakeholder Management

Communication

Facilitation

Service Design

Job description

Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

• Scope and deliver components of end-to-end user research activities in various programme contexts.
• Recommend and execute appropriate user research activities based on project needs.
• Create and maintain phase-appropriate user research deliverables.
• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication.
• Respond to challenges, supporting the team to reach resolutions.
• Support clients through all phases of the design process, from ideation to implementation.
• Communicate effectively with stakeholders within your client team, ensuring alignment and buy-in, and establishing yourself as experienced in UCD and the project domain.
• Upskill and educate stakeholders and colleagues on user-centred design approaches, methods, and agile delivery practices.
• Show commercial awareness by seeking new opportunities or cross-selling services.
• Raise blockers or risks within delivery, supporting the delivery manager or project lead to resolve them.
• Contribute to creating persuasive business proposals.
• Apply UCD and agile approaches to bids for transformation projects, aligning with client needs.

Community Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
• Support the development of propositions and ‘points of view’ for applying design thinking in new markets and clients.
• Support the development of the community by applying Design Operations principles.

Requirements:

Experience:

• At least 3 years of relevant user research experience within agile teams and complex programmes.
• Demonstrated application of user research methods and tools.
• Proven experience in conducting user research and translating findings into actionable insights.
• Experience in consultancy.
• Mentoring experience of UCD/research teams.
• Familiarity with GDS/NHS service standards and assessments, with experience in running Discoveries to GDS/NHS Service Standard.
• Sector experience in healthcare is a bonus.

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approaches.
• Strong facilitation skills for remote and in-person workshops, meetings, and research sessions.
• Ability to manage complex, ambiguous projects and organizational dynamics.
• Skills and experience in related disciplines such as service design, content, and communication design are a plus.
• Competitive salary with an annual performance-related bonus.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working options (remote or hybrid).
• Pension contributions and life insurance.
• Opportunities to work on diverse projects across the public and private sectors.