Buffet Restaurant Manager

Butlin's; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Venue Manager at Butlin's Bognor Regis Resort. You will be responsible for creating memorable dining experiences, leading a passionate team, and maintaining high standards of service and hygiene. This role requires strong leadership skills and a commitment to guest satisfaction.

Qualifications

• Experience in volume catering and food environment.
• Strong guest-facing experience with complaint handling.
• Ability to manage rotas based on guest volumes.

Responsibilities

• Lead and develop a team to deliver exceptional guest experiences.
• Drive hygiene and cleanliness standards.
• Analyze KPIs and facilitate team training.

Skills

Leadership

Team Development

Customer Service

Problem Solving

Job description

About the Role

We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Buffets department as a Venue Manager.

As a Venue Manager, you'll be vital in helping our guests create smiles – getting stuck in to give them a great dining experience! You'll be part of a big team responsible for providing our guests with breakfast and dinner in our self-service restaurants each day of their holiday.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training, and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest-obsessed and operating efficiently in everything you do. The role will also involve analyzing KPIs, facilitating and monitoring all team training, and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfillment at work, ensuring regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours cover 40 hours per week, 5 days over 7, with a variety of shifts between 7am – 9pm, including weekends, bank holidays, and Christmas working.

About You

We are looking for an individual with prior experience in a volume catering and/or food environment, with strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly.

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible.

You should have experience managing rotas based on fluctuating guest volumes, working with a multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, including proficiency in managing performance, coaching, delivering team training, setting standards, role modeling, problem solving, feedback, and managing multiple priorities in a changing environment.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

If you want a role where you Create Smiles, aren't afraid to Get Stuck In, and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's!