Finance Systems Support Analyst

JR United Kingdom; London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading digital transformation consultancy is seeking a Finance Systems Support Analyst. This fully remote role involves supporting clients with their ERP systems, focusing on finance modules, and requires excellent communication and problem-solving skills.

Qualifications

• Proven experience supporting Unit4 ERP, specifically the finance modules.
• Solid understanding of finance processes within an ERP environment.

Responsibilities

• Respond to and resolve support tickets in line with customer SLAs.
• Investigate and troubleshoot issues within the Unit4 ERP system.
• Deliver remote consultancy to customers when required.

Skills

Unit4 ERP

SQL

Communication

Job description

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Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills

We are looking to recruit a Finance Systems Support Analyst for a leading digital transformation consultancy.

This is a fantastic opportunity to support a variety of clients across multiple sectors, helping them get the most from their ERP systems through responsive support and remote consultancy.

This is a fully remote role with travel approximately once a quarter for team meetings.

You'll work as part of a collaborative and values-driven team that prides itself on delivering excellent customer service while driving digital empowerment across organisations. The ideal candidate will combine strong problem-solving skills with an empathetic, people-first approach.

Key Responsibilities:

• Respond to and resolve support tickets in line with customer SLAs
• Investigate and troubleshoot issues within the Unit4 ERP system, focusing on finance modules
• Provide clear, professional communication with clients throughout the ticket lifecycle
• Collaborate with internal colleagues and third parties (e.g. Unit4) to ensure timely resolution
• Maintain accurate records of activity and time in the call handling system
• Identify opportunities for service improvements or potential consultancy upsell
• Deliver remote consultancy to customers when required
• Contribute to a positive team culture rooted in accountability, empathy, and continuous improvement

Skills & Experience:

• Proven experience supporting Unit4 ERP, specifically the finance modules
• Solid understanding of finance processes within an ERP environment
• Excellent communication skills - both written and verbal
• Able to take ownership of issues and see them through to resolution
• Proactive mindset with the ability to identify opportunities to add value
• Comfortable working remotely within a collaborative and supportive team