Junior IT Support

RLDatix; Greater London; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading company in healthcare technology is seeking a Junior IT Support to provide exceptional support to web application customers. This entry-level role involves managing customer inquiries, ensuring efficient issue resolution, and maintaining high customer satisfaction. Candidates should have a keen interest in customer service and the ability to work collaboratively in a fast-paced environment.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid holidays

Qualifications

• Entry-level experience in customer support or IT-related fields.
• Proven success in providing effective communication and problem resolution.
• Sincere interest in providing excellent customer service.

Responsibilities

• Manage incoming calls and customer portal requests to log and track incidents accurately.
• Utilize the Service Management Tool to document case details and steps to reproduce faults.
• Provide customers with regular updates to their cases to maintain clear communication.

Skills

Effective communication

Problem resolution

Technical incident management

Customer service

Job description

RLDatix Greater London, England, United Kingdom

Get AI-powered advice on this job and more exclusive features.

| Customer Support | UK | Remote

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix, we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Junior IT Support to join our Customer Support team, to provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Junior IT Support will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.

How You’ll Spend Your Time

• Manage incoming calls and customer portal requests to log and track incidents accurately.
• Utilize the Service Management Tool to document case details and steps to reproduce faults.
• Escalate incidents to appropriate resolver groups to ensure timely resolution.
• Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
• Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
• Monitor customer site integrity and status to ensure customer business requirements are maintained.

What we’re most interested in you having

• Entry-level experience in customer support or IT-related fields.
• Proven success in providing effective communication and problem resolution.
• In-depth knowledge of managing and escalating technical incidents.
• Ability to commute to the Stoke-on-Trent office if needed.
• Sincere interest in providing excellent customer service and learning web application support.
• A knack for working collaboratively within a fast-paced, customer-focused environment.

We prioritize flexibility and employee wellness, offering a benefits package that includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer committed to diversity and inclusion. We ensure reasonable accommodations for persons with disabilities during the application and interview process. For accommodations, please contact [e-mail].

All employment offers are subject to background checks. Your personal data will be processed in accordance with the Data Protection Act 2018 and GDPR. By applying, you consent to this data processing.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development