Workshop Administrator

Richemont; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a meticulous workshop administrator to enhance the efficiency of their repair processes. In this role, you will manage the entire administrative workflow for repairs, ensuring compliance with guidelines and client requests. Your attention to detail and system literacy will be crucial in maintaining high service standards for boutique partners. This position offers a fantastic opportunity to thrive in a collaborative environment that values diversity and empowers creativity. If you are organized, customer-focused, and ready to take on challenges, this is the perfect place for you to grow your career.

Qualifications

• Strong attention to detail and efficiency in administrative tasks.
• Ability to manage repair orders and ensure compliance with guidelines.

Responsibilities

• Manage full administrative process of repairs sent to the workshop.
• Ensure clear communication with all partners and maintain SAP.

Skills

Attention to Detail

Time Management

Customer Focus

System Literacy

Common Sense

Initiative

Tools

SAP

Job description

HOW WILL YOU MAKE AN IMPACT?

As a workshop administrator, you will report to the Workshop Manager and support both the Workshop Manager and Workshop Coordinator. Your main responsibility will be to manage the full administrative process of repairs sent to the workshop, ensuring at each step: accuracy of data, compliance with Maison guidelines and policies and alignment with initial client request.

You will also be supporting other administrative tasks related to the overall functioning of the workshop. Your attention to detail, system literacy and overall efficiency will be instrumental to maintaining a high level of service within the workshop for your boutique partners and in an objective to meet client expectations.

WHAT WILL BE YOUR MISSION?

Administration of Repair Orders

• Mastering all repair steps in accordance with the Maison guidelines and strict SAP process, always keeping the end client in mind
• Product & reference check at reception
• Registration of service order with all necessary information for technicians
• Cost Estimates according to service policies of the Maison
• Quality Control vs. Maison standards and Boutique/Client initial request
• Invoicing
• Transfer back including all relevant information
• Beyond admin steps, daily maintenance of SAP to ensure all flows are correct

Ensuring clear communications with all partners as necessary: boutiques, CJI, subcontractors, office CS team.

• Implementing changes in policies as requested by the Maison
• Assisting in monitoring repair stock Control of metal / Spare Parts / precious stones

Other Key Responsibilities

• Reporting and getting resolution on SAP issues
• Assisting on the production process monitoring as necessary
• Assisting on vendors administration
• Creation of Vendors
• Creation of Purchase orders
• Validation of invoices from outside subcontractors
• Helping with various office management duties as requested by management
• Maintain a clear and tidy area to ensure quality and security, adhere to Health and Safety regulations and raise any potential hazards or risks to Management

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Accurate with strong attention to detail
• Efficient and organized with good time management skills
• Numerate and at ease with system processes; SAP knowledge is a strong plus.
• Approachable and reliable
• Able to work under pressure
• Customer focused
• Common sense and initiative

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager