Application Support Engineer

ZipRecruiter; Fareham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Applications Support Engineer in Fareham, where you will support the NEC Public Safety solutions. This role involves troubleshooting, maintaining operational services, and engaging with customers in a fast-paced environment. You will be part of a dedicated team ensuring high-quality service delivery while managing shifting priorities and deadlines.

Benefits

Above-average pension scheme

25 days paid holiday

Life assurance

Flexible benefits

Qualifications

• Experience at 1st or 2nd line level in a service desk environment.
• Experience working in shifts, including day and night rotations.

Responsibilities

• Fault finding for NEC Public Safety’s DSX & Vision product suite.
• Create and update engineering documentation.
• Engage with customers on technical and non-technical levels.

Skills

Troubleshooting

Problem Solving

Customer Service

Education

ITIL Certification

Tools

Microsoft Windows 10

Windows Server

MSSQL

MS Office

Job description

Job Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

We are looking for an Applications Support Engineer to join our Resource Engineering team. If you are experienced in maintaining operational services for DSX/Vision suite of products, we would love to hear from you.

We seek someone with experience in fault finding for DSX & Vision product suite solutions at both hardware and software levels. This is a fast-paced environment, so managing a changing list of priorities is essential.

Location:

Fareham (Hampshire)

Working Pattern:

2 days 07:00 – 19:00, 2 nights 19:00 – 07:00, 4 days off. 24/7/365 shift pattern.

Purpose of the role:

This role is vital for supporting and maintaining NEC Public Safety solutions as part of a dedicated team.

Reporting to the MCA Communications Systems Support Engineer, the focus is on incident triage, resolution, and proactive maintenance of NEC Public Safety systems.

Key Responsibilities & Duties:

• Fault finding for NEC Public Safety’s DSX & Vision product suite at hardware and software levels.
• Create, review, and update engineering documentation such as workplans, instructions, and technical guides.
• Coordinate with third-party providers and internal teams to gather and share information.
• Work from other MCA locations as needed.
• Engage with customers on technical and non-technical levels with professionalism and adaptability.
• Respond to customer queries regarding NEC Public Safety products, operational/configuration issues, or performance.
• Follow NEC Public Safety and MCA processes and procedures.
• Complete activities within deadlines and report difficulties in meeting SLAs or milestones.

Qualifications:

Our ideal candidate has:

• Experience at 1st or 2nd line level in a service desk environment.
• Experience working in shifts, including day and night rotations.
• Troubleshooting and problem-solving skills.
• Proven experience with Microsoft Windows 10, Windows Server up to 2016.
• Knowledge of MSSQL applications.
• Practical TCP/IP network support experience.
• Experience with MS Office applications like Excel, Visio, Word.
• Excellent customer service skills.
• Experience working with ITIL best practices.

Additional Information:

We offer an excellent benefits package, including an above-average pension scheme, 25 days paid holiday (with buy/sell options), life assurance, a Group Pension Plan, and flexible benefits.

Other Information:

• Candidates must demonstrate the right to work and travel within the UK, with documentation required.
• All offers are subject to vetting, references, and health checks.
• A DBS check may be required depending on the role.

NEC Software Solutions is an equal opportunities employer committed to inclusivity. Please share any accessibility needs during recruitment.

Who We Are:

Part of NEC Corporation, our software supports emergency services, healthcare, transportation, and more, making a difference worldwide. Join us to help empower our 3,000+ employees and support vital public services.