Support Engineer

Public Sector Resourcing, managed by AMS; North East; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established public sector organization is seeking a dedicated Support Engineer to enhance the technology experience for Judicial and VIP users. This pivotal role involves managing the deployment lifecycle of devices, ensuring high-quality IT support across multiple locations. You will engage with senior users, including Judges, providing professional and diplomatic assistance. This exciting opportunity offers a chance to make a significant impact while working closely with cutting-edge technology in a dynamic environment. If you thrive in a fast-paced setting and possess a strong commitment to excellence, this role is perfect for you.

Qualifications

• Proven experience in desk-side IT support or similar user-facing role.
• Strong communication and interpersonal skills to engage with senior users.

Responsibilities

• Provide high-quality desk-side IT support to Judicial/VIP users.
• Manage the full deployment lifecycle from build to handover.

Skills

Desk-side IT Support

Communication Skills

Device Delivery and Configuration

Organizational Skills

SC Clearance

Job description

On behalf of The Ministry of Justice, we are looking for a Support Engineer (Inside IR35) for a 12 Month contract based Onsite in North East England (e.g. Newcastle, Durham -daily travel required).

The Ministry of Justice is rolling out a new technology service across the MoJ, replacing the existing FITS EUCS service deployed to circa 60,000 devices. The goal is to give our colleagues modern technology that makes a real positive difference to the way they work.

The Support Engineer will play a pivotal role within the Deployment Workstream of the team, managing the end-to-end deployment lifecycle for VIP Judicial users across multiple sites. This role requires daily travel to provide desk-side support to our Judicial/VIP colleagues.

As a Support Engineer your main responsibilities will be to:
* Provide high-quality desk-side IT support to Judicial/VIP users across multiple locations.
* Manage the full deployment lifecycle - from device build and configuration to final handover.
* Work independently to resolve issues, take ownership of tasks, and adapt to changing priorities.
* Maintain strong relationships with senior users, handling interactions with professionalism and diplomacy.
* Ensure timely delivery and execution of appointments and handovers to high standards.

Essential:
* Proven experience in desk-side IT support or a similar user-facing technical role.
* Strong communication and interpersonal skills, with the ability to engage diplomatically with senior users, including Judges and VIPs.
* Experience with device delivery, build, and configuration for users.
* Self-motivated and able to work independently, taking ownership of tasks and resolving challenges proactively.
* Ability to absorb and apply new project processes quickly, effectively managing end-to-end scheduling and device deployment.
* Strong organisational skills and attention to detail, ensuring that all appointments and handovers are executed on time and to high standards.
* SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Ministry of Justice guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".