IT Support Engineer

JR United Kingdom; Tynemouth; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced IT Support Engineer to join a dynamic team in the North East. This role offers a blend of onsite and remote support, managing diverse client infrastructures, and delivering technical projects. You'll thrive in a collaborative environment that encourages continuous learning and professional growth. With a competitive salary, performance bonuses, and a flexible culture, this position is perfect for those looking to advance their careers while making a significant impact in client relationships. If you're ready to take on a trusted role with real responsibility, we want to hear from you!

Benefits

Free Gym Membership

Industry-recognised Training

32 Days Annual Leave

Pension Scheme

Mileage Reimbursement

Qualifications

• 3+ years hands-on IT support experience in MSP environments.
• Strong knowledge of Microsoft 365 and Windows infrastructure.

Responsibilities

• Providing onsite and remote support to diverse clients.
• Managing infrastructure and delivering project work.

Skills

IT Support Experience

Microsoft 365

Windows Desktop/Server

Networking Troubleshooting

Clear Communication

Proactive Mindset

Job description

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Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility?

A growing North East-based MSP is looking for a talented engineer to join its close-knit technical team. You’ll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery — all while developing your skills in a highly collaborative and supportive setting.

What You’ll Bring:

• 3+ years of hands-on IT support experience (MSP or multi-client environments preferred)
• Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure
• Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching)
• Clear communication and the ability to build great relationships with end users and stakeholders
• A proactive mindset and a desire to keep learning

What You’ll Be Doing:

• Providing both onsite and remote support to a diverse range of clients
• Managing infrastructure, hardware, cloud services, and systems (incl. CCTV, AV, telephony)
• Delivering project work, installations, and technical upgrades
• Escalating issues, mentoring junior staff, and owning client relationships

What You’ll Get:

• Salary starting at £30,000, with regular reviews and performance-based increases
• £1,000 retention bonus after 6 months
• Free gym membership & industry-recognised training/certifications
• 32 days annual leave (increasing with length of service)
• Pension scheme, mileage reimbursement, and a friendly, flexible culture

Full driving licence and access to a vehicle is essential (primarily North East-based clients).

If you’re looking for a role where you’re trusted, supported, and empowered to grow — we’d love to hear from you.

Apply now or reach out confidentially for more info.