IT Helpdesk Technician

Cardi's Furniture & Mattresses; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Helpdesk Technician to join their dynamic team. This entry-level position offers a fantastic opportunity for individuals eager to grow their skills in a stable environment. You will support end-users with hardware and software issues, analyze technical problems, and provide exceptional customer service. The role emphasizes collaboration and effective communication, making it ideal for those who thrive in team settings. If you're detail-oriented and passionate about technology, this is the perfect chance to kickstart your career in IT.

Qualifications

• Entry-level helpdesk experience preferred but not required.
• Strong attention to detail and follow-through in high-pressure situations.

Responsibilities

• Supporting end-user helpdesk for basic hardware and software issues.
• Providing in-person, telephone, and remote support for end users.
• Maintaining our internal intranet and website.

Skills

Helpdesk experience

HTML knowledge

Microsoft Office (Word, Excel, PowerPoint)

Analytical troubleshooting

Customer service skills

Communication skills

Attention to detail

Job description

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Job Description

We are currently seeking a candidate for an entry-level position in our IT/Systems department. This role is suitable for individuals who wish to expand their abilities within a stable company located in the Rhode Island / Southeastern Massachusetts area. We are looking for a detail-oriented individual with strong organizational skills who may or may not have a specific area of specialization to help and grow in various IT/Help Desk functions.

Pay range: $19-24 hourly

Roles and Responsibilities

• Supporting end-user helpdesk for basic hardware and software issues.
• Analyzing and troubleshooting a wide variety of technical and non-technical issues.
• Providing in-person, telephone, and remote support for end users.
• Collaborating with peers and other departments while delivering excellent customer service.
• Occasional local travel (MA, RI, NH) to remote showrooms.
• Communicating effectively; listening to and understanding information and ideas.
• Assisting in creating, updating, and reviewing department documentation.
• Auditing reports and data, both on paper and on computer screens.
• Maintaining our internal intranet and website.
• Working on-site during scheduled shifts and as needed after hours for emergency and off-hours projects.
• Researching a wide range of IT-related topics effectively.
• Performing other duties as assigned.

Required Skills

• Entry-level helpdesk experience preferred but not required.
• Knowledge of HTML.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Good understanding of basic technology concepts.
• Strong attention to detail and follow-through, especially in high-pressure situations.
• Excellent analytical troubleshooting and problem-solving skills.
• Excellent customer service skills; comfortable with remote and telephone support.
• Strong verbal and written communication skills.
• Ability to work well in both team environments and independently.
• Ability to sit for extended periods at a keyboard.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Furniture and Home Furnishings Manufacturing

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