Credit Controller

RPC; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading firm in Bristol is seeking a Credit Controller to support their Finance Department. The role involves managing working capital efficiently, collaborating with stakeholders, and ensuring compliance with cash collection processes. Ideal candidates will have a minimum of 2 years' experience in credit control, particularly within the legal or insurance sectors. You will be part of a dynamic team focused on maximizing revenue and improving client relationships.

Benefits

Flexible Working

Supportive Firm Culture

Qualifications

• Minimum 2 years' Credit Control experience in the legal or insurance sector.
• Strong IT skills with excellent knowledge of Aderant and ARCS.

Responsibilities

• Identify and develop key client contacts to secure recovery.
• Produce debtor analysis for key clients and ensure compliance.
• Meet monthly cash collection and aging targets.

Skills

Attention to Detail

Interpersonal Skills

Communication

Organizational Skills

Commercial Awareness

Education

Credit Control Experience

Tools

ARCS

Aderant

Job description

Description

Role Overview

The team

The Finance Department is based in the London and Bristol offices and comprises four teams - Management Information, Credit Control, Billing, and Cashiering & Accounts Payable; each headed by a Manager reporting to the Head of Finance. This role will be based in the Bristol Office as part of a wider team of 6 (including 5 Credit Controllers and a Manager, all based in London).

The role

To provide frontline support to both the London and Bristol offices to assist practice groups in managing their working capital efficiently, reducing lockup and debtors, and ensuring compliance with the Firm's cash collection processes and policies to maximize revenue. The role involves extensive collaboration with key stakeholders across the business.

You will work closely with the Credit Manager to deliver a results-focused collection service, provide routine and ad-hoc credit control solutions, develop existing systems, and contribute to the strategic direction of the credit control and wider Finance team. This role will be heavily focused on our Insurance practice.

Key Responsibilities

1. Identify and develop key client contacts necessary to secure recovery
2. Undertake proactive regular reviews and follow-up chasing of outstanding debts
3. Produce debtor analysis for key clients and partners and ensure compliance with clients' specific protocols/SLAs
4. Liaise with Partners/client leads and advise of any issues, developing strategies to resolve them where appropriate
5. Support lawyers with reconciliations and other ad hoc debtor analysis
6. Identify problem debts and ensure compliance with escalation policy
7. Meet monthly team and individual cash collection & aging targets
8. Adhere to internal credit control procedures (including use of ARCS credit control software), escalation policy, and best practices
9. Conduct regular Partner meetings with Revenue Controllers to ensure a joined-up approach to the working capital cycle and drive recovery and debt prevention actions
10. Contribute to internal reviews of policies and market information capture from file inception to recovery
11. Undertake any ad-hoc responsibilities as required

Knowledge, Skills, and Experience

• Demonstrates a growth mindset and commitment to lifelong learning to build knowledge and expertise
• Minimum 2 years' Credit Control experience in the legal or insurance sector
• Experience of varied commercial collections
• Knowledge of Financial controls & SARs
• Excellent attention to detail and accuracy, with the ability to see the big picture
• Confident manner with interpersonal skills to command respect from lawyers and clients
• Excellent presentation skills
• Enthusiastic, positive, and flexible approach to new challenges
• Ability to work independently and on own initiative
• Highly PC literate with strong systems skills
• Excellent written and verbal communication skills
• Develops internal and external client service skills to build collaborative relationships and meet business needs
• Organized approach to work: planning, prioritizing, and efficient use of technology
• Understanding of commercial importance to achieve team objectives
• Strong commercial awareness
• Collaborative team player
• Strong IT skills, with excellent knowledge of Aderant and ARCS (or similar)
• Committed to a supportive, inclusive, and collaborative firm culture

Diversity, Equity, Inclusion, and Belonging

We are problem solvers. Whether in front of clients or behind the scenes, solving problems creatively requires diverse, collaborative thinking drawing on various backgrounds and perspectives. Everyone who applies to or works for the firm is treated equitably. We aim to remove barriers to equal access. If you need support or adjustments to do your best work, during recruitment or employment, we are here to help.

Flexible working that supports your commitments outside of work is important to our culture. We will support this where possible across all roles. Please contact our recruitment team with questions about our hybrid working approach or flexible working policy.