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Description
This role is to support the business in collecting client debts and meeting the firm’s collection targets.
Department:
Business Services - Finance
Employment Type:
Permanent
Location:
Bristol
Reporting To:
Adam Jeanes
Key Responsibilities:
- Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
- Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
- Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
- Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
- Meeting with the Credit Control Supervisor for line-by-line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
- Producing standard debt reports where necessary via the Finance Self-Service Reporting Suite.
- Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
- Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
- Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.
Skills, Knowledge & Expertise:
- Experience in credit control, preferably in the legal sector.
- Effective communication skills with internal and external clients, confident in managing difficult discussions.
- Ability to respond effectively to client demands confidently and efficiently.
- Good knowledge of various systems and Microsoft products.
- Self-motivated, determined, and confident in abilities.
Seniority level
Entry level
Employment type
Other
Job function
Accounting/Auditing and Finance
Industries
Law Practice