Business Service Manager

JR United Kingdom; Belfast; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager, overseeing service agreements and ensuring high-quality IT services for Counter Terrorism Policing. Utilize your ITIL expertise and technical knowledge to support national security efforts while benefiting from a competitive salary and career development opportunities.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Technical knowledge of IT hardware layers and Cisco/Microsoft technologies.

Responsibilities

• Manage service level agreements and operational level agreements.
• Produce management intelligence reports and track service levels.
• Liaise with customers to identify opportunities for improvement.

Skills

ITIL service management processes

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

People skills

Tools

Cisco technologies

Microsoft technologies

Data centre management

Infrastructure monitoring

Application monitoring

Automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Day-to-day, you’ll monitor and manage services by producing effective management intelligence reports, tracking service levels, holding regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

At this level, you’ll need experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Your background should enable you to make decisions in a busy service operations environment.

Your technical knowledge should cover IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are people skills: building strong relationships and communicating clearly.

Now more than ever is the time to join the Met Police. We want our team to reflect the diverse communities we serve and are looking to recruit people who understand and represent these communities.

Besides the rewarding nature of the job, a competitive salary, and a Civil Service pension, you’ll benefit from excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To begin your career at the Met, please click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability for the role, and an online application form. Ensure your documents are saved in PDF or Word format and clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments to support disabled applicants throughout the recruitment process. Please include any adjustment requests in your application. All information will be handled confidentially.