Principal Officer - Repairs - Housing (Team Leader)

TN United Kingdom; Loughborough; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading organization in Loughborough is seeking a Principal Officer - Repairs - Housing (Team Leader) to lead their responsive repairs team. This role involves maximizing productivity, managing contractors, and ensuring high-quality service delivery. The successful candidate will work closely with various departments, handle disrepair claims, and drive performance improvements.

Qualifications

• Experience leading a repairs team.
• Ability to manage contractors and customer complaints.
• Strong analytical skills to produce and analyze performance information.

Responsibilities

• Lead the responsive repairs team and manage external contractors.
• Monitor all repairs from identification to completion.
• Deliver a high-quality and safe repairs service.

Skills

Leadership

Communication

Problem Solving

Performance Monitoring

Job description

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Principal Officer - Repairs - Housing (Team Leader), Loughborough

Client:

Spencer Clarke Group

Location:

Loughborough, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

3f6a3e4dd455

Job Views:

5

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Overview of the role

Lead the responsive repairs team, maximizing the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service. Lead the Business Support Team to support delivery of a high-quality repairs and voids service.

Responsibilities and Duties

• Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
• Manage disrepair claims and customer complaints.
• Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
• Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
• Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
• Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
• Provide cover in the absence of the Principal Officer - Voids.

If you are interested in this role, please contact Josh Draycott at 01772954200 or with an updated CV.

Referral Scheme

If you are not interested in this role but know someone else who might be, don’t forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.