Easy Ship Operations Manager, EU MFN Transportation & Tech

ENGINEERINGUK; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is looking for an Operations Manager to lead the launch of Easy Ship in the UK. This role involves tackling shipping challenges, managing technology projects, and fostering relationships with carriers. You'll monitor operations, drive performance improvements, and analyze seller feedback to enhance service delivery. Join a dynamic team dedicated to optimizing logistics and making a significant impact in the transportation sector. If you're passionate about problem-solving and collaboration, this opportunity is perfect for you.

Qualifications

• Experience in operations management or logistics preferred.
• Strong data analysis capabilities and project management experience.

Responsibilities

• Monitor operations performance and address performance issues.
• Support building mechanisms to solve seller reported issues.
• Prepare business reviews with senior management team.

Skills

Operations Management

Logistics

Data Analysis

Project Management

Excel Proficiency

Education

Bachelor's Degree in Business

Bachelor's Degree in Logistics

Bachelor's Degree in Economics

Tools

Operational Dashboards

Reporting Tools

Job description

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Easy Ship Operations Manager, EU MFN Transportation & Tech

View more categories View less categories Sector Operations and Facilities Management Role Manager Contract Type Permanent Hours Full Time

DESCRIPTION

MFN Transportation Tech are seeking a skilled Operations Manager to support our upcoming Easy Ship launch in the UK. Join our team and dive into solving shipping related challenges, take ownership of technology migration projects, and build fantastic relationships with our carriers. If you're passionate about problem-solving, eager to own transportation processes, and thrive on building connections, this role is perfect for you! Come and be a key player in our EU shipping success story.

Our team
The MFN Transportation Tech team owns both the transportation relationships and the technology platform that enables sellers to get their Amazon orders from their own warehouse to the customer across the EU. We work with Carrier partners to offer cost-effective, fast reliable shipping services to Amazon Sellers. Our Technical Product managers own the roadmap to improve the platform on which these shipping services are sold and constantly work to improve Seller Experience.

This role is based in our corporate offices in London.

Key job responsibilities
• Monitor operations performance and work with other teams (EU MFN, Customer Service, Seller Support, Product) to address performance issues
• Support in building mechanisms to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback
• Partner with operations/business teams to monitor KPIs
• Prepare business reviews with senior management team
• Provide written and verbal updates on key projects to relevant stakeholders

BASIC QUALIFICATIONS

Bachelors Degree (economics, business, logistics, computing preferred)
Fluent English

PREFERRED QUALIFICATIONS

• Experience in operations management, logistics, or transportation or working directly with Amazon Sellers
• Project management experience
• Experience with or understanding of managing operational KPIs
• Experience with operational dashboards and reporting tools
• Experience working with cross-functional teams
• Strong data analysis capabilities
• Proficiency in Excel
• Experience with operational dashboards and reporting tools
• Basic understanding of transportation/shipping systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

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