Easy Ship Operations Manager, EU MFN Transportation & Tech

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a skilled Operations Manager to support a significant launch in the UK. This role offers a unique opportunity to tackle shipping challenges, oversee technology migration projects, and foster strong relationships with carrier partners. You will be instrumental in enhancing seller experiences and driving operational excellence. Join a dynamic team that values problem-solving and collaboration, and play a pivotal role in shaping the future of transportation processes. If you thrive in fast-paced environments and are passionate about logistics, this position is tailor-made for you.

Qualifications

• Experience in operations management or logistics preferred.
• Strong data analysis capabilities and proficiency in Excel.

Responsibilities

• Monitor operations performance and address performance issues.
• Gather and analyze seller feedback and contacts.
• Prepare business reviews with senior management.

Skills

Operations Management

Logistics

Data Analysis

Project Management

Communication Skills

Education

Bachelor's Degree in Economics

Bachelor's Degree in Business

Bachelor's Degree in Logistics

Bachelor's Degree in Computing

Tools

Excel

Operational Dashboards

Reporting Tools

Job description

DESCRIPTION

MFN Transportation Tech are seeking a skilled Operations Manager to support our upcoming Easy Ship launch in the UK. Join our team and dive into solving shipping related challenges, take ownership of technology migration projects, and build fantastic relationships with our carriers. If you're passionate about problem-solving, eager to own transportation processes, and thrive on building connections, this role is perfect for you! Come and be a key player in our EU shipping success story.

Our team
The MFN Transportation Tech team owns both the transportation relationships and the technology platform that enables sellers to get their Amazon orders from their own warehouse to the customer across the EU. We work with Carrier partners to offer cost-effective, fast reliable shipping services to Amazon Sellers. Our Technical Product managers own the roadmap to improve the platform on which these shipping services are sold and constantly work to improve Seller Experience.

This role is based in our corporate offices in London.

Key job responsibilities
• Monitor operations performance and work with other teams (EU MFN, Customer Service, Seller Support, Product) to address performance issues
• Support in building mechanisms to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback
• Partner with operations/business teams to monitor KPIs
• Prepare business reviews with senior management team
• Provide written and verbal updates on key projects to relevant stakeholders

BASIC QUALIFICATIONS

Bachelors Degree (economics, business, logistics, computing preferred)
Fluent English

PREFERRED QUALIFICATIONS

• Experience in operations management, logistics, or transportation or working directly with Amazon Sellers
• Project management experience
• Experience with or understanding of managing operational KPIs
• Experience with operational dashboards and reporting tools
• Experience working with cross-functional teams
• Strong data analysis capabilities
• Proficiency in Excel
• Experience with operational dashboards and reporting tools
• Basic understanding of transportation/shipping systems

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