Easy Ship Operations Manager, EU MFN Transportation & Tech

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager in London, where you will play a crucial role in launching the Easy Ship initiative. This exciting position involves tackling shipping challenges, enhancing technology migration, and fostering strong relationships with carriers. You will collaborate with cross-functional teams, monitor operational performance, and drive improvements to ensure a seamless seller experience. If you're passionate about logistics and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in economics, business, logistics, or computing preferred.
• Experience in operations management, logistics, or transportation.

Responsibilities

• Monitor operations performance and address performance issues.
• Support in building mechanisms to solve seller reported issues.
• Prepare business reviews with senior management team.

Skills

Operations Management

Logistics

Project Management

Data Analysis

KPI Management

English Fluency

Education

Bachelor's Degree in Economics

Bachelor's Degree in Business

Bachelor's Degree in Logistics

Bachelor's Degree in Computing

Tools

Excel

Operational Dashboards

Reporting Tools

Job description

Easy Ship Operations Manager, EU MFN Transportation & Tech

Job ID: 2978282 | Amazon EU SARL (UK Branch)

MFN Transportation Tech are seeking a skilled Operations Manager to support our upcoming Easy Ship launch in the UK. Join our team and dive into solving shipping related challenges, take ownership of technology migration projects, and build fantastic relationships with our carriers. If you're passionate about problem-solving, eager to own transportation processes, and thrive on building connections, this role is perfect for you! Come and be a key player in our EU shipping success story.

Our team
The MFN Transportation Tech team owns both the transportation relationships and the technology platform that enables sellers to get their Amazon orders from their own warehouse to the customer across the EU. We work with Carrier partners to offer cost-effective, fast reliable shipping services to Amazon Sellers. Our Technical Product managers own the roadmap to improve the platform on which these shipping services are sold and constantly work to improve Seller Experience.

This role is based in our corporate offices in London.

Key job responsibilities
● Monitor operations performance and work with other teams (EU MFN, Customer Service, Seller Support, Product) to address performance issues
● Support in building mechanisms to solve seller reported issues
● Monitor and drive seller impacting operational tickets to resolution
● Gather and analyze seller contacts and seller feedback
● Partner with operations/business teams to monitor KPIs
● Prepare business reviews with senior management team
● Provide written and verbal updates on key projects to relevant stakeholders

BASIC QUALIFICATIONS

Bachelors Degree (economics, business, logistics, computing preferred)
Fluent English

PREFERRED QUALIFICATIONS

• Experience in operations management, logistics, or transportation or working directly with Amazon Sellers
• Project management experience
• Experience with or understanding of managing operational KPIs
• Experience with operational dashboards and reporting tools
• Experience working with cross-functional teams
• Strong data analysis capabilities
• Proficiency in Excel
• Experience with operational dashboards and reporting tools
• Basic understanding of transportation/shipping systems

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.