Early Years Administrator

Bright Horizons; Potters Bar; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Childcare discount

Enhanced parental leave

Annual leave with option to purchase

Pension

Wellbeing benefits including 24/7 GP &

Career development programme

Job summary

Bright Horizons in Enfield is seeking an Early Years Administrator to support parent outreach, secure new nursery places, and handle booking changes. You will assist families with financial queries and coordinate monthly invoice runs and funding tasks, working closely with the nursery manager.

This part-time role is 30 hours per week across Monday to Friday during term-time (46 weeks). A background in administration and strong customer service are essential, with proficiency in Word, Excel and

Qualifications

• Previous experience within an administrative role.
• Proven track record of delivering outstanding customer service.
• Ability to resolve customer issues and make independent decisions.
• Strong organisational skills, and the ability to work in a fast-paced environment.
• Proficient in Word, Excel, PowerPoint, and data entry.
• Great communication skills, with colleagues, children, and parents.

Responsibilities

• Leading parent outreach initiatives and supporting the manager with new nursery places, extra sessions, booking changes.
• Assisting with financial queries, monthly invoice runs, funding tasks, and payment plans; providing reports as required.

Skills

Administrative experience

Customer service

Issue resolution

Organisational skills

MS Office (Word, Excel, PowerPoint)

Data entry

Communication

Tools

Word

Excel

PowerPoint

Job description

As an Early Years Administrator, you will lead parent outreach initiatives, supporting the manager with new nursery places, extra sessions, and booking changes. You will assist parents with financial queries and solutions, and coordinate monthly invoice runs, invoice debt, funding tasks, and manage payment plans. When required, you will also support the nursery manager with ad hoc administrative tasks and reports.

Responsibilities

Leading parent outreach initiatives and supporting the manager with new nursery places, extra sessions, booking changes, parents' financial queries, and monthly invoice runs, invoice debt, funding tasks and payment plans. Supporting the nursery manager with ad hoc administrative tasks and reports when required.

Requirements

• Previous experience within an administrative role
• Proven track record of delivering outstanding customer service
• Ability to resolve customer issues and make independent decisions
• Strong organisational skills, and the ability to work in a fast-paced environment
• Proficient in Word, Excel, PowerPoint, and data entry
• Great communication skills, with colleagues, children, and parents

Working Hours & Salary

Salary - Starting from £13.94 per hour (dependent on qualification/s and experience)

Hours - Part time, 30 hours, Monday - Friday - term time - 46 weeks of the year.

Location

Enfield, EN5 4RP.

Benefits

• Starting from £13.94 per hour
• Childcare discount of 40% for first child
• Enhanced parental leave
• 20 days annual leave, plus bank holidays and paid Christmas closure. Ability to also purchase additional leave
• Pension
• Financial and wellbeing benefits including 24/7 virtual GP appointments, early access to wages, and more
• Professional development programme access for every stage of your career, including access to a careers coach

Diversity & Inclusion

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Please note, due to our sector all roles are subject to an Enhanced DBS. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

Company Culture

Our culture is driven by our HEART principles - Honesty, Excellence, Accountability, Respect, and Teamwork. Where you can be yourself, feel supported, and help to make a difference to the next generation.

Proud to be a Great Place to Work for 20 years.

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people.