Early Years Administrator

Bright Horizons Early Education & Preschool; Cambridge; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Childcare discount 40% for first child

Enhanced parental leave

20 days annual leave + bank holidays +

Pension

24/7 virtual GP and wellbeing benefits

Professional development programme

Job summary

Bright Horizons Long Road Day Nursery & Pre-school in Cambridge is seeking an Early Years Administrator. You will lead parent outreach, support the nursery manager, handle financial queries, and coordinate monthly invoicing and funding tasks. The role requires experience in administration and strong customer service skills.

The post supports safeguarding and DBS checks; a proactive, organized individual will thrive in this busy environment.

Qualifications

• Previous experience within an administrative role.
• Proven track record of delivering outstanding customer service.
• Ability to resolve customer issues and make independent decisions.
• Strong organisational skills, and the ability to work in a fast-paced environment.
• Proficient in Word, Excel, PowerPoint, and data entry.
• Great communication skills, with colleagues, children, and parents.

Responsibilities

• Lead parent outreach initiatives and support the manager with new nursery places, extra sessions and booking changes.
• Assist parents with financial queries and solutions and coordinate monthly invoice runs and payment plans.
• Support the nursery manager with ad hoc administrative tasks and reports.

Skills

Customer service

Organisational skills

Communication

Problem solving

Tools

Microsoft Office

Job description

Nursery – Bright Horizons Long Road Day Nursery & Pre-school

Salary – from £30,514 per annum

Location – Cambridge, CB2

Are you looking to work for an organisation whose culture is driven by our HEART principles – Honesty, Excellence, Accountability, Respect, and Teamwork? Where you can be yourself, feel supported, and help to make a difference to the next generation? Somewhere you can say: "I did that."

We’re looking for an Early Years Administrator to join our Long Road Nursery which is located on the grounds of Addenbrookes Hospital, offering excellent transport links. The nursery features five beautiful, spacious rooms, four of which have direct access to our fantastic outdoor space with gardens and play areas that the children enjoy regularly!

Our Benefits

• £30,514 per annum
• Childcare discount of 40% for first child*
• Enhanced parental leave
• 20 days annual leave, plus bank holidays and paid Christmas closure. Ability to also purchase additional leave*
• Pension
• Financial and wellbeing benefits including 24/7 virtual GP appointments, early access to wages, and more
• Professional development programme access for every stage of your career, including access to a careers coach
• Subject to T&Cs

The Role

As an Early Years Administrator, you will lead parent outreach initiatives, supporting the manager with new nursery places, extra sessions, and booking changes. You will assist parents with financial queries and solutions, and coordinate monthly invoice runs, invoice debt, funding tasks, and manage payment plans. When required, you will also support the nursery manager with ad hoc administrative tasks and reports.

What We’re Looking For

• Previous experience within an administrative role
• Proven track record of delivering outstanding customer service
• Ability to resolve customer issues and make independent decisions
• Strong organisational skills, and the ability to work in a fast-paced environment
• Proficient in Word, Excel, PowerPoint, and data entry
• Great communication skills, with colleagues, children, and parents

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years.