Early Help Administrator

HCRG Care Group; Burnley; Hybrid; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Meaningful work in local communities

Flexible and hybrid working

Group pension

Wellbeing support

Learning and development opportunities

Job summary

HCRG Care Group is recruiting an Early Help Administrator to support children, young people and families across Lancashire. The role handles referrals, coordinates EHA and TAF processes, and ensures smooth administration across multi-agency work, with a focus on confidentiality.

The part-time 22.5 hour week offers hybrid working with occasional travel to offices and hubs. You’ll join a dedicated team that values care, collaboration and timely, accurate information to improve outcomes.

Qualifications

• NVQ Level 3 in Business Administration or equivalent administrative experience.
• Experience in a busy administrative, secretarial, or customer service environment.
• Excellent organisational and prioritisation skills.
• Strong attention to detail and accuracy.
• Experience managing multiple tasks and deadlines.
• Confident written and verbal communication.
• Knowledge of Microsoft Office including Word, Excel, Outlook, and Teams.
• Ability to handle confidential information professionally.
• Customer-focused and approachable.
• Calm under pressure.
• Proactive problem-solver.
• Ability to work independently and in a team.
• Passionate about making a positive difference to children, young people, and families.

Responsibilities

• Be the first point of contact for enquiries via phone, email, and Teams.
• Assist with the administration of Early Help Assessments (EHA), Team Around the Family (TAF) meetings, and SEND processes.
• Process referrals and ensure information is recorded accurately on relevant systems, including EMIS.
• Manage busy inboxes, triage requests, and elevate urgent concerns appropriately.
• Coordinate and schedule TAF meetings across a range of platforms.
• Prepare and distribute documentation, invitations, and correspondence.
• Maintain electronic diaries and support effective communication between professionals and families.
• Produce reports, maintain spreadsheets, and support performance reporting and audits.
• Ensure high standards of confidentiality, record keeping, and data quality at all times.

Skills

Organisational skills

Attention to detail

Communication skills

Problem-solving

Calm under pressure

Teamwork

Customer-focused

Education

NVQ Level 3 in Business Administration or equivalent administrative experience

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Job Introduction

Are you an organised and compassionate administrator who thrives in a fast-paced environment? Do you enjoy supporting families, working collaboratively with professionals, and ensuring no detail is overlooked?

We’re looking for an Early Help Administrator to join our dedicated Early Help Team. This is an exciting opportunity to play a vital role in supporting children, young people, and families by helping to coordinate services, manage referrals, and ensure the smooth running of Early Help Assessment (EHA) and Team Around the Family (TAF) processes.

Every day, your work will contribute to better outcomes for families and help professionals deliver timely and effective support where it matters most.

This is a part-time role (22.5 hours per week) worked across 4 days per week.

This role covers the whole of our Lancashire Children and Families service and offers mainly remote working with some travel to offices and hubs throughout Lancashire required.

What you'll be doing

• Be the first point of contact for enquiries via phone, email, and Microsoft Teams
• Support the administration of Early Help Assessments (EHA), Team Around the Family (TAF) meetings, and SEND processes
• Process referrals and ensure information is recorded accurately on relevant systems, including EMIS
• Manage busy inboxes, triage requests, and elevate urgent concerns appropriately
• Coordinate and schedule TAF meetings across a range of platforms
• Prepare and distribute documentation, invitations, and correspondence
• Maintain electronic diaries and support effective communication between professionals and families
• Produce reports, maintain spreadsheets, and support performance reporting and audits
• Ensure high standards of confidentiality, record keeping, and data quality at all times.

What we're looking for

• NVQ Level 3 in Business Administration or equivalent administrative experience
• Previous experience in a busy administrative, secretarial, or customer service environment
• Excellent organisational and prioritisation skills
• Strong attention to detail and accuracy
• Experience managing multiple tasks and deadlines
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams
• The ability to handle sensitive and confidential information professionally.
• Customer-focused and approachable
• Calm under pressure
• A proactive problem-solver
• Comfortable working independently and as part of a team
• Passionate about making a positive difference to children, young people, and families.

Applicants must be available to interview on Wednesday 23rd September and/or Thursday 24th September.

Why join HCRG Care Group?

At HCRG Care Group, our values of Care, Think, Do are at the heart of everything we do. We are committed to creating a supportive and inclusive workplace where colleagues can develop, grow, and make a real impact.

In return, you'll benefit from:

• Meaningful work that positively impacts local communities
• A supportive and collaborative team environment
• Opportunities to learn and develop your career
• Flexible and hybrid working arrangements
• A role where no two days are the same.

Package Description

As an Early Help Administrator, you’ll be part of our valued team based in our Lancashire Children and Families service. You will feel valued as an Early Help Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.