Remote Early Help Administrator & Coordinator

HCRG Care Group; Burnley; Hybrid; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Meaningful work in local communities

Flexible and hybrid working

Group pension

Wellbeing support

Learning and development opportunities

Job summary

HCRG Care Group is recruiting an Early Help Administrator to support children, young people and families across Lancashire. The role handles referrals, coordinates EHA and TAF processes, and ensures smooth administration across multi-agency work, with a focus on confidentiality.

The part-time 22.5 hour week offers hybrid working with occasional travel to offices and hubs. You’ll join a dedicated team that values care, collaboration and timely, accurate information to improve outcomes.

Qualifications

• NVQ Level 3 in Business Administration or equivalent administrative experience.
• Experience in a busy administrative, secretarial, or customer service environment.
• Excellent organisational and prioritisation skills.
• Strong attention to detail and accuracy.
• Experience managing multiple tasks and deadlines.
• Confident written and verbal communication.
• Knowledge of Microsoft Office including Word, Excel, Outlook, and Teams.
• Ability to handle confidential information professionally.
• Customer-focused and approachable.
• Calm under pressure.
• Proactive problem-solver.
• Ability to work independently and in a team.
• Passionate about making a positive difference to children, young people, and families.

Responsibilities

• Be the first point of contact for enquiries via phone, email, and Teams.
• Assist with the administration of Early Help Assessments (EHA), Team Around the Family (TAF) meetings, and SEND processes.
• Process referrals and ensure information is recorded accurately on relevant systems, including EMIS.
• Manage busy inboxes, triage requests, and elevate urgent concerns appropriately.
• Coordinate and schedule TAF meetings across a range of platforms.
• Prepare and distribute documentation, invitations, and correspondence.
• Maintain electronic diaries and support effective communication between professionals and families.
• Produce reports, maintain spreadsheets, and support performance reporting and audits.
• Ensure high standards of confidentiality, record keeping, and data quality at all times.

Skills

Organisational skills

Attention to detail

Communication skills

Problem-solving

Calm under pressure

Teamwork

Customer-focused

Education

NVQ Level 3 in Business Administration or equivalent administrative experience

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

HCRG Care Group is recruiting an Early Help Administrator to support children, young people and families across Lancashire. The role handles referrals, coordinates EHA and TAF processes, and ensures smooth administration across multi-agency work, with a focus on confidentiality.

The part-time 22.5 hour week offers hybrid working with occasional travel to offices and hubs. You’ll join a dedicated team that values care, collaboration and timely, accurate information to improve outcomes.