Early Careers Content Designer

scrumconnect ltd; Greater London; À distance; GBP 32 000 - 39 000; Plein temps

Résumé du poste

Scrumconnect Ltd is seeking an Early Careers Content Designer to join a multidisciplinary delivery team for a key government client. This remote UK role offers a permanent, full-time position with a salary up to £35,000 and benefits.

You will craft clear, accessible content across service journeys, guided by GOV.UK principles, with collaboration from analysts, product managers and researchers. The role includes internal bids, intranet support, and skill-building opportunities.

Qualifications

• 1 to 2 years of industry experience.
• Experience as a Content Designer in UK public sector.
• Knowledge of GOV.UK content design principles and the GOV.UK style guide.
• Proven ability to write clear, plain English for non-specialist audiences.
• Experience working with user researchers and using research/data to improve content.
• Experience designing content for transactional services (forms, guidance, notifications).
• Understanding of accessibility and inclusive content (WCAG 2.2 AA).
• Experience in agile, multidisciplinary teams and stakeholder collaboration.
• Knowledge of the GDS Service Standard and content role across Discovery, Alpha, Beta.

Responsabilités

• Collaborate with Business Analyst, Product Manager and User Researcher to understand user problems.
• Ensure content supports service goals and user needs.
• Create content per GOV.UK style and service design.
• Write and structure content across user journeys (pages, guidance, errors, notifications).
• Improve content based on user research, testing, feedback and analytics.
• Coordinate with designers and developers to integrate content into the service.
• Explain content decisions to subject matter experts and stakeholders.
• Maintain accessibility and consistency by following style guides.
• Share learnings and contribute to content standards within the team.
• Document content decisions and hand over guidelines at engagement end.

Connaissances

Content design

Plain English writing

Public sector experience

Agile teamwork

User research collaboration

Outils

GOV.UK Design System

Description du poste

Early Careers Content Designer

Location: Remote (UK)
Contract Type: Permanent, Full-Time
Salary: Up to £35,000 per annum, plus benefits
Security Clearance: BPSS required, and SC eligible
Start Date: ASAP

The Role

We're looking for an early-career Content Designer to join a multidisciplinary team. You'll work in a delivery team for a key government client and also support our internal content design activity. It's a chance to build your craft on real public services, with experienced designers around you.

Key Responsibilities

• Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.

• Understand what the service is trying to achieve, and make sure the content supports it.

• Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.

• Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.

• Improve content based on user research, usability testing, feedback and analytics.

• Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.

• Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.

• Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).

• Keep content consistent by maintaining a style and terminology guide for the service.

• Share what you learn and help raise content standards across the team.

• Document content decisions, and hand over content and guidelines at the end of the engagement.

Internal activity

• Contribute to, write and review bids.

• Support our Intranet and content management.

• Help colleagues build their skills in GDS content design best practice, and in user-centred design more widely.

• Contribute to Community of Practice (CoP) activities.

• Write thought leadership articles.

What We're Looking For

Essential:

• 1 to 2 years of industry experience.

• Experience as a Content Designer in UK public sector or government digital delivery.

• Knowledge of GOV.UK content design principles, the GOV.UK style guide and the Design System.

• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.

• Experience working with user researchers, and using research and data to shape and improve content.

• Experience designing content for transactional services, such as forms, guidance and notifications.

• Understanding of accessibility and inclusive content.

• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.

• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.

Desirable:

• Experience writing content for local government, housing, planning or other regulatory services.

• Experience using analytics and content testing tools to measure and improve content.

• Experience handing content and guidelines over to a permanent in-house team.

• A portfolio that shows the evidence behind your content decisions.

• Experience writing or contributing to bids.

Why Join Scrumconnect Ltd?

At Scrumconnect, we are more than just a consultancy. We are a collaborative team focused on delivering impactful digital transformation services across government and enterprise organisations.

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.

• Mentoring and support from experienced designers, and a Community of Practice to learn from.

• A collaborative and inclusive working culture.

• Opportunities for learning, development and career progression.