Early Career Trainee – Service Delivery

I00655 GE Medical Systems Limited; Chalfont St Giles; On-site; GBP 25,000 - 35,000; Full time

Job summary

GE Healthcare is seeking an Early Career Trainee in Service Delivery based near Pollards Wood, United Kingdom. This two-year contract offers hands-on exposure to Lean, process improvement, and operational excellence across service delivery, with potential progression to full-time employment upon successful completion.

You will manage service requests, coordinate logistics, support tools and parts, and collaborate with global teams to optimise service delivery while driving efficiency and cost

Qualifications

• Fluency in English with good written and verbal communication skills.
• Process mindset and proven ability to meet deadlines in a fast-paced changing environment.
• Strong analytical and quantitative skills in a high-volume, customer-centric environment.
• Experience in Customer Relationship Management and data management tools preferred.

Responsibilities

• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.
• Support internal teams with tools, parts, and transport logistics.
• Collaborate with global logistics and planning teams to optimize service delivery.
• Support process improvement projects and lean initiatives.
• Assist in optimisation and simplification initiatives.
• Support productivity initiatives and projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service.
• Drive operational excellence on processes under responsibility, focused on customer needs, process standards, quality and productivity.
• Monitor and report KPIs and ensure daily compliance with SOPs.

Skills

English fluency

Process mindset

Analytical skills

CRM experience

Data management tools

Tools

CRM software

Job description

Job Description Summary

As an Early Career Trainee in Service Delivery based in Pollards Wood, you will support a range of projects and initiatives across our Service Organisation. This is a great opportunity to gain hands‑on experience in areas such as Lean, process improvement, operational excellence, customer satisfaction and problem solving, while contributing to projects that improve the way we deliver service to our customers. This is a two-year contract, with the opportunity to transition into full‑time employment upon successful completion of the programme.

Job Description Activities & Responsibilities

Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions. Support internal teams with tools, parts, and transport logistics. Collaborate with global logistics and planning teams to optimize service delivery. Supporting process improvement projects and lean initiatives Assisting in optimisation and simplification initiatives Supporting productivity initiatives and projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service Driving operational excellence on the processes under his/her responsibility, focused on customer needs, process standards, quality and productivity Monitoring and reporting Key Performance Indicators (KPIs) and ensuring daily compliance with Standard Operating Procedures (SOP’s)

Requirements

Fluency in English with good written and verbal communication skills Process mindset and proven ability to meet deadlines in a fast-paced changing environment Strong analytical and quantitative skills in a high-volume, customer-centric environment Experience in Customer Relationship Management and data management tools preferred Excellent planning, prioritisation and organisational skills Analytical, problem solving & critical thinking skills Ability to work independently with minimum direction Embraces all cultural operating behaviors of the company

Eligibility requirements

A good level of English and a valid work permit

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-BG1 #LI-onsite

Additional Information

Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.