Service Delivery Trainee: Lean, Ops & Customer Impact

I00655 GE Medical Systems Limited; Chalfont St Giles; On-site; GBP 25,000 - 35,000; Full time

Job summary

GE Healthcare is seeking an Early Career Trainee in Service Delivery based near Pollards Wood, United Kingdom. This two-year contract offers hands-on exposure to Lean, process improvement, and operational excellence across service delivery, with potential progression to full-time employment upon successful completion.

You will manage service requests, coordinate logistics, support tools and parts, and collaborate with global teams to optimise service delivery while driving efficiency and cost

Qualifications

• Fluency in English with good written and verbal communication skills.
• Process mindset and proven ability to meet deadlines in a fast-paced changing environment.
• Strong analytical and quantitative skills in a high-volume, customer-centric environment.
• Experience in Customer Relationship Management and data management tools preferred.

Responsibilities

• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.
• Support internal teams with tools, parts, and transport logistics.
• Collaborate with global logistics and planning teams to optimize service delivery.
• Support process improvement projects and lean initiatives.
• Assist in optimisation and simplification initiatives.
• Support productivity initiatives and projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service.
• Drive operational excellence on processes under responsibility, focused on customer needs, process standards, quality and productivity.
• Monitor and report KPIs and ensure daily compliance with SOPs.

Skills

English fluency

Process mindset

Analytical skills

CRM experience

Data management tools

Tools

CRM software

Job description

GE Healthcare is seeking an Early Career Trainee in Service Delivery based near Pollards Wood, United Kingdom. This two-year contract offers hands-on exposure to Lean, process improvement, and operational excellence across service delivery, with potential progression to full-time employment upon successful completion.

You will manage service requests, coordinate logistics, support tools and parts, and collaborate with global teams to optimise service delivery while driving efficiency and cost