Service Delivery Specialist

I00655 GE Medical Systems Limited; Chalfont St Giles; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

GE HealthCare is seeking a Service Delivery Specialist in the United Kingdom. You will coordinate service requests between healthcare professionals and Field Service Engineers, manage parts logistics, billing, and contract activities while ensuring regulatory alignment and high-quality customer service.

You will work in a hybrid environment within a fast-paced, regulated healthcare setting, leveraging ERP tools and data to drive continuous improvement and exceptional patient outcomes.

Qualifications

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

Responsibilities

• Coordinate customers and Field Engineers; act as central point of contact for service requests, scheduling maintenance and repairs, and coordinating parts logistics.
• Provide operational and logistics support; resolve courier and supply chain issues and collaborate with global teams to optimize service delivery.
• Administer service contracts and manage non-contract activities; ensure accurate billing, IB management, cost debriefs, supplier/customer onboarding, purchase orders, payables, and disputes.
• Collaborate with Legal, Tax, and Compliance; support ERP enhancements, data integrity, and transformation projects to improve efficiency and customer satisfaction.

Skills

Customer focus

Service coordination

Logistics

Billing

Contract administration

Strong communication

Analytical skills

Tools

Microsoft Excel

Oracle

SAP

Job description

Job Description Summary

At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Delivery Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.

Job Description Key Responsibilities

• Customer & Field Engineer Coordination Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers. Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions.
• Operational Support & Logistics Support Internal teams with tools, parts, and transport logistics. Resolve courier and supply chain issues to maintain service continuity. Collaborate with global logistics and planning teams to optimize service delivery.
• Contract & Billing Execution Administer service contracts and manage non-contract service activities. Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding. Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.
• Cross-Functional Collaboration Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment. Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts. Support transformation projects that enhance operational efficiency and customer satisfaction.

Qualifications & Requirements

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

Preferred Attributes

• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.

Why GE HealthCare?

Be part of a global leader in precision care and medical innovation. Work in a collaborative, inclusive, and mission-driven environment. Access to professional development, global project exposure, and cutting-edge technologies.

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Additional Information

Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.