EAME Product Consultant (Skid Steer & Compact Track Loader)

Caterpillar; Earl Shilton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus 12%

Private Medical

Contributory pension

Job summary

Caterpillar is seeking a Product Consultant to serve the Europe, Africa and Middle East region as the product and application expert for Skid Steer Loaders and Compact Track Loaders. You will support dealers, customers and field sales teams, delivering training and driving value-based solutions across the customer lifecycle.

In this role you will collaborate with product groups and NPI teams, representing the voice of the customer to influence future features and compatibility.

Qualifications

• Deep knowledge of Caterpillar SSL and CTL products and applications.
• Ability to translate complex product information into customer value and practical solutions.
• Experience in value selling and conducting product trainings for dealers and field teams.

Responsibilities

• Provide product and application expertise to dealers, customers and field sales teams.
• Deliver training that builds capability across dealers and sales teams.
• Gather market and customer insights to support future product development.

Skills

Product expertise

Application expertise

Market insights

Training delivery

Job description

We're looking for a Product Consultant to support the Europe, Africa and Middle East (EAME) region. In this role, you'll act as the product and application expert for Caterpillar Skid Steer Loaders (SSL) and Compact Track Loaders (CTL), helping dealers, customers and field sales teams maximise machine performance, application success and customer value. Working closely with sales teams, dealers, product groups and New Product Introduction (NPI) teams, you'll use your technical, commercial and market knowledge to support sales growth, influence future product development and ensure Caterpillar products continue to meet evolving customer and industry needs. What you will do: As a Product Consultant , you are accountable for, but not limited to:

• Provide product and application expertise to dealers, customers and field sales teams, supporting equipment selection, work tool alignment and customer success.
• Deliver product, application and value-selling training that builds capability and confidence across dealers and sales teams.
• Gather and analyse customer, market and competitive insights to strengthen Caterpillar's value proposition, support future product development and identify opportunities to improve customer outcomes.
• Partner with product groups and NPI teams to represent the voice of the customer and contribute to future product features, specifications, compatibility requirements and application solutions.
• Represent Caterpillar at customer events, trade shows, demonstrations and competitive evaluations, acting as a trusted product expert.
• Develop and maintain sales support resources that clearly communicate product capabilities, benefits and customer value., Products & Services: Apply detailed knowledge of Skid Steer and Compact Track Loader products, applications and work tools to support customers, dealers and field teams. This includes understanding product capabilities, application requirements and attachment compatibility to recommend solutions that meet customer needs.
• Decision Making & Critical Thinking: Gather, analyse and interpret information from customer feedback, market activity and competitive products to identify opportunities, resolve issues and support informed business decisions.
• Effective Communications: Communicate technical and commercial information clearly to a range of audiences. This includes delivering training, presenting recommendations and translating complex product information into practical customer solutions.
• Relationship Management: Build and maintain effective relationships with dealers, customers, field sales teams and product groups. Success in this area means providing responsive support, understanding stakeholder needs and collaborating to deliver positive commercial and customer outcomes.

Top Candidates will have:

• Anticipate customer needs, using customer, market and industry insights to identify opportunities for improvement and help shape solutions that deliver measurable value while building long-term customer confidence.
• Demonstrate advanced product and application expertise, including an understanding of SSL and CTL machine performance, attachment compatibility and customer applications. Use this knowledge to guide technical solutions, support complex customer requirements and contribute to future product development activities.
• Translate product features, application advantages and support offerings into meaningful customer value, helping customers understand how Caterpillar solutions improve productivity, efficiency and business outcomes while supporting dealer and sales success.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Caterpillar is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments - Construction Industries, Resource Industries, and Energy & Transportation - and providing financing and related services through our Financial Products segment. Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It's your time and talent, make it count., There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits : 27 days annual leave + bank holidays , opportunity to buy additional holiday, 12% Bonus , Private Medical , contributory pension scheme - Caterpillar will double the employee's contribution up to 10% , contributory share scheme - Caterpillar will match 50% of the employee's contribution, Employee Support Networks - join groups that offer support, connection , and a sense of community , optional flexible benefits including access to private health and dental care plans, EV car lease etc This position requires working onsite five days a week.