Customer Service Advisor

4Com; Bournemouth; On-site; GBP 25,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic Technical Support team. This role offers the chance to provide vital telephone support, ensuring customer satisfaction while maintaining high standards. With excellent training and ongoing support, you will thrive in a fast-paced environment, contributing to a creative team dedicated to bespoke telephone solutions. Enjoy a competitive salary, numerous benefits, and opportunities for progression in this vibrant workplace. If you are enthusiastic and eager to make a difference, this position could be your next great opportunity.

Benefits

24 days holiday plus bank holidays

Refer a friend scheme

Vodafone Advantage Discount

Monthly targeted draws

Discounted gym membership

Employee Assistance Programme

Cycle to work scheme

Company pension

Qualifications

• Experience in an inbound call centre or customer-facing role.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide 1st line technical support via telephone.
• Perform administrative duties such as call logging and database management.

Skills

Excellent telephone manner

Customer service experience

Organizational skills

Proficiency with Microsoft Office

Job description

About The Role

Our Technical Support team is motivated and enthusiastic. We seek like-minded, outgoing individuals who thrive in a fast-paced environment. We pride ourselves on excellent training and ongoing support to equip you for success.

Position: Customer Service Advisor at 4Com

You will provide telephone support to our customers to maintain their systems, support the technical teams as needed, and resolve 1st line faults professionally and promptly, ensuring high customer service standards.

Benefits for a Customer Service Advisor at 4Com include:

• Salary of £25,000 per annum
• Fast-paced role with future progression opportunities
• 24 days holiday plus bank holidays (increasing annually)
• Refer a friend scheme
• Vodafone Advantage Discount
• Monthly targeted draws and incentivised lunches
• Discounted gym membership
• Employee Assistance Programme
• Cycle to work scheme
• Company pension

Additional Responsibilities:

• Provide 1st line technical support via telephone to ensure customer satisfaction
• Obtain referrals from satisfied customers for the upgrades team
• Report third-party faults and escalate as needed
• Support the technical team in various areas
• Perform administrative duties such as call logging, database management, etc.

Candidate Requirements:

• Excellent and confident telephone manner
• Experience in an inbound call centre or customer-facing role
• Exposure to telecoms/IT preferred but not essential
• Ability to thrive in a fast-paced environment
• Strong organizational skills and enthusiasm
• Proficiency with Microsoft Office

Additional Information:

This role is based in Bournemouth. Full 'Rights to Work in the UK' checks will be conducted during the interview process.

If this role matches your career aspirations, please contact us today.

About Us

• 4Com Technologies Limited has supplied phone systems to UK businesses for over 25 years, including the innovative HiHi handset.
• We are a creative team dedicated to providing bespoke telephone solutions tailored to each business's needs.
• We promote a positive, proactive, and competitive work environment.
• Our priority is our customers and team members, and we strive to ensure everyone feels motivated and valued.
• We seek open, honest, caring, and focused individuals eager to contribute to our success in a dynamic environment.

We are committed to equal opportunity employment. Recruitment is based on merit, abilities, and qualifications. Feedback requests will be addressed in writing.