Head Of Customer Care

Persimmon Homes; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company as a Head of Customer Care, where you will lead a dedicated team to ensure customer satisfaction and uphold the company's reputation. This role offers opportunities for growth and a supportive work environment.

Benefits

Competitive salary

Company Car or Car Allowance

Life Cover & Contributory Pension

Employee Benefits Platform

Qualifications

• Proven track record of managing high-performing Customer Care Teams.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing leadership to the Customer Care Team.
• Ensuring service aligns with Company Guidelines for Customer Care.
• Updating management on customer issues and resolutions.

Skills

Leadership

Customer Focus

Job description

Job Title: Head of Customer Care

Location: Newcastle upon Tyne, NE13

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from:

• Competitive salary
• Company Car or Car Allowance
• 5-star housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
• Commitment to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to contribute towards meeting the Group's Customer satisfaction targets and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. Provide a service within Company Guidelines, Group Standards, and Procedures for Customer Care, to ensure customer satisfaction and maintain the company's reputation.

Primary Responsibilities

• Providing leadership to the Customer Care Team comprising of Customer Care Manager, Customer Care Coordinators, Administrators, and Maintenance Operatives
• Working closely with the Construction & Sales Teams; this role is an integral part of the Regional Management Team to underpin the local strategic decision-making with the customer-centric agenda
• Ensuring the service provided aligns with the Company Guidelines, Group Standards, and Procedures for Customer Care to maintain customer satisfaction and company reputation
• Updating the Construction Director and Managing Director on customer issues and actions taken to resolve them

What experience do I need?

• Proven track record of managing high-performing Customer Care Teams within a highly customer-focused environment
• A good understanding of business requirements and brand positioning; being intuitively customer-focused and demonstrating the ability to learn different systems
• Construction industry experience is not required
• Ability to thrive in a busy, fast-paced environment

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