TECHNICAL SERVICES MANAGER - FMCG

JR United Kingdom; Norwich; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the food industry is seeking a Technical Services Manager to oversee product safety and quality. The role involves managing a technical team, ensuring compliance, and driving process improvements. This position offers flexibility with home working and some travel.

Qualifications

• Minimum of 5 years’ experience in a technical role within BRC accredited food manufacturing.
• Knowledge of supply requirements for leading grocery retailers.

Responsibilities

• Lead UK responsibilities in product safety, quality, legality, and authenticity.
• Manage technical aspects including specifications and audit questionnaires.
• Promote Food Safety Culture within the organisation.

Skills

Organisational Skills

Time Management

Influencing Skills

Decision-Making

Proactivity

Education

Degree in Food-Related Discipline

HND Equivalent

Job description

TECHNICAL SERVICES MANAGER - FMCG

Location: South of Norwich, with some home working flexibility

Salary: Competitive basic including bonus + range of benefits

About the Company

Our client is a highly successful 100+ year European food group, producing market-leading ingredients sold across Grocery Retail, Foodservice, and to Food Manufacturers. As a family business, they’ve grown into a global leader through continuous investment in agriculture, innovation, and a passion for delivering great-tasting products.

Recognised as a Great Place to Work, this purpose-driven organisation is built on strong values, sustainability, and care — for people, the planet, and the food we enjoy.

This is an exciting opportunity to join a company where tradition meets innovation, and where your contribution can truly make a difference. They are now looking to appoint a Technical Services Manager to lead the Technical Team, with potential for growth within the company.

Role Responsibilities

• Lead the company’s UK responsibilities in product safety, quality, legality, and authenticity.
• Coordinate with customers’ technical functions and suppliers to ensure high service levels.
• Manage technical aspects including specifications, audit questionnaires, gap analysis, customer site visits, BRC and HACCP maintenance, food labelling, ERP system management, horizon scanning, shelf-life extensions, traceability, and customer complaints.
• Promote Food Safety Culture within the organisation.
• Manage and develop two direct reports, including training and development.
• Identify projects and opportunities for process improvements.
• This position is based at the Norwich head office with some UK and international travel, and offers some homeworking flexibility.

Candidate Requirements

• Degree educated or HND equivalent in a food-related discipline.
• Minimum of 5 years’ experience in a technical role within a BRC accredited food manufacturing environment in the UK or Ireland.
• Knowledge of supply requirements for leading grocery retailers and major food manufacturers.
• Excellent organisational, time management, and influencing skills.
• Personable, proactive, and able to build relationships easily.
• Decision-making ability and initiative.
• Full, clean driving license is essential.

Application Details

If you meet these criteria and are interested in this career development opportunity, please apply to emailprotected or contact Mark Smith at 07747 847214. Quote ref MS/2556 and include your CV and current benefits package.

Closing date for applications: 8th June 2025.