Customer Service Specialist

Quarter4 Limited; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in Bracknell is looking for a Collections and Recoveries Specialist. This role provides an opportunity for career progression within a supportive environment, offering hybrid working and flexible hours. Responsibilities include managing customer agreements, negotiating repayments, and handling complaints.

Responsibilities

• Handle pre-arrears agreements with customers.
• Negotiate repayment plans for early arrears.
• Manage vehicle repossessions.
• Handle customer complaints.

Skills

Automotive experience

FCA or Consumer Duty guidelines experience

Job description

Marc Daniels is working with a household name automotive company based in Bracknell to recruit a Collections and Recoveries Specialist.

This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.

This role offers hybrid working and flexible hours.

Responsibilities

1. Pre-Arrears Agreement Handling: speaking with customers who potentially will not be able to afford future repayments.
2. Early arrears Agreement Handling: helping customers who have just entered into arrears and trying to negotiate repayment plans to get the agreement back up to date.
3. Vehicle Repossessions: dealing with both third-party agents and customers.
4. Complaint handling.

Requirements

• Automotive experience.
• FCA or Consumer Duty guidelines experience.

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