Account Manager

JR United Kingdom; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading communications agency as an Account Manager, working with a global fashion brand. Bring your expertise in print management and client relations to a dynamic and supportive team during a period of exciting growth.

Qualifications

• Experience in print management and client-facing roles is essential.
• Strong commercial understanding and ability to manage multiple projects.

Responsibilities

• Execute marketing campaigns from initial briefing to invoicing.
• Build relationships with clients and ensure excellent customer service.
• Monitor projects to ensure timely delivery and compliance.

Skills

Negotiation

Multitasking

Customer Service

Time Management

Project Management

Tools

Microsoft Apps

Job description

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We are in partnership with an International Communications Agency.

Purpose of the job

We are currently looking for an ambitious and enthusiastic Account Manager to work alongside one of the biggest global fashion brands in the world.

They have created a brilliant in-house team and a fun, supportive culture focused on hard work and good work ethic. The company is fast paced, innovative and is going through an exciting period of growth, so it really is a great time to join.

Please note, previous experience working in print/ print management/ print buying/ marketing print procurement is essential

Experience in a client facing role is essential.

As an Account Manager, you will work closely with clients, suppliers and internal stakeholders to execute multiple-in-store marketing campaigns from an initial briefing stage through to invoicing the finished product.

You will need to have strong negotiation skills and feel comfortable talking about budgets and narrowing down timescales.

Other tasks include placing stock orders, picking up ad hoc requests and dealing with store queries so the ability to multitask, prioritise and use initiative is essential.

You will be required to build and develop relationships with notable clients whilst always delivering excellent customer service.

Key responsibilities

• Providing technical input and advice on print projects as required
• Suggesting sustainable Point-of-Sale options where possible
• Putting together quotes based on client specifications
• Building rapport and strong relationships with key influencers and decision makers
• Producing detailed specifications for internal and external clients based on client knowledge
• Briefing multiple suppliers on client requirements and gathering the data accordingly
• Monitoring projects to ensure they are delivered to specification and on time
• Ensuring activity is recorded using the designated company tools
• Implementing new methods and procedures as required
• Working as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensuring invoicing procedures are followed
• Attending meetings away from the client site as required
• Press passing when required and often outside of normal working hours
• Working with the Account Director to identify new business opportunities
• Agreeing and managing budgets
• Ensuring profit is maximised through analysis of performance
• Delivering services to meet and exceed contracted Service Level Agreements (SLA)
• Managing and monitoring objectives to meet key business drivers
• Ensuring compliance with Regulatory and Company policies

Knowledge, Skills + Experience

• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritisation skills
• Able to work under pressure and to tight deadlines whilst maintaining a good sense of humour
• Has a high level of technical print knowledge
• Experienced and confident with press passing
• Approachable and confident to offer advice in meetings
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven, with an eye for sales and business development
• Account management experience, working within a contracted environment
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
• Knowledge of Microsoft Apps is preferred but not essential
• Previous experience working in print/ print management/ print buying/ marketing print procurement is essential
• Experience in a client facing role is essential
• Leadership and management experience is desirable