Quality and Training Manager

NHS; London; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established industry player is seeking a Quality & Training Manager to oversee training programs for decontamination personnel. This role involves managing quality systems, coordinating audits, and ensuring compliance with ISO standards. The successful candidate will play a vital role in enhancing service delivery and supporting the senior management team in implementing changes. Join a team that values engagement and diversity, where your contributions will directly impact patient care and operational excellence. If you're passionate about quality management and staff development, this opportunity is perfect for you.

Qualifications

• Educated to degree level or equivalent acquired through training and experience.
• Significant experience of working within Sterile Services department(s).
• Knowledge of ISO and equivalent standards relevant to a decontamination facility.

Responsibilities

• Coordinate training programmes for decontamination personnel.
• Maintain comprehensive training records and develop databases.
• Support the Decontamination Manager in leadership and compliance.

Skills

Communication Skills

Organizational Skills

Quality Management System Knowledge

Database Management

Decontamination Processes Knowledge

Education

Degree Level Education

NVQ Decontamination Advisor

A1 NVQ Assessor

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job summary

The Quality & Training Manager will be responsible for co-ordinating the training programmes for all decontamination personnel employed within the Trust and for managing the paper work and data bases associated with the Quality Systems for all decontamination departments within the Organisation.

To maintain comprehensive training records for decontamination personnel;

To organise and co-ordinate internal/external training programmes for decontamination personnel;

To assist the senior management team in managing and maintaining the departments ISO 9001 and ISO 13485 Quality Management System (QMS) ensuring all associated paperwork is maintained and current;

To co-ordinate audit programmes;

To set up and develop data bases to support an electronic QMS and to provide analytical reports on the data produced;

To assist in the delivery of customer reports based on activity and financial information as directed by the senior management team.

The Quality & Training Manager will deputise for the Sterile Services Manager and will maintain line management responsibilities for the Sterile Services Production Supervisors and Technicians.

Main duties of the job

To support the Decontamination Manager and other members of the senior management team in providing effective and efficient leadership for the service, assisting with the introduction of change within the service;

To directly deliver or facilitate the delivery of training programmes for SSD personnel within the Trust, ensuring training files are maintained and assisting to develop and maintain and electronic data base;

To provide monthly staff progress and training reports to the Decontamination Manager;

To develop and maintain electronic data bases to support the departments QMS and to provide detailed information to the department and its customers to include such things as throughput analysis, breach and non conformance reports;

To act as the link person on Quality issues between the SSD and its customers;

To be administrator for the QMS and associated paperwork ensuring continued compliance;

To provide the Trusts SSD with a annual audit programme and to ensure that the facilities are audited in accordance with this programme;

Prepare and circulate Performance Indicator data in relation to the QMS, the departments and their customers;

To assist colleagues by developing, managing and up keeping electronic records to support the Estates Directorate;

To develop, update and maintain clinical governance information relating to the service.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

Details Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-RF6736

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Job description Job responsibilities

To support the Decontamination Manager and other members of the senior management team in providing effective and efficient leadership for the service, assisting with the introduction of change within the service;

To directly deliver or facilitate the delivery of training programmes for SSD personnel within the Trust, ensuring training files are maintained and assisting to develop and maintain and electronic data base;

To provide monthly staff progress and training reports to the Decontamination Manager;

To develop and maintain electronic data bases to support the departments QMS and to provide detailed information to the department and its customers to include such things as throughput analysis, breach and non conformance reports;

To act as the link person on Quality issues between the SSD and its customers;

To be administrator for the QMS and associated paperwork ensuring continued compliance;

To provide the Trusts SSD with a annual audit programme and to ensure that the facilities are audited in accordance with this programme;

Prepare and circulate Performance Indicator data in relation to the QMS, the departments and their customers;

To assist colleagues by developing, managing and up keeping electronic records to support the Estates Directorate;

To develop, update and maintain clinical governance information relating to the service.

Job description Job responsibilities

To support the Decontamination Manager and other members of the senior management team in providing effective and efficient leadership for the service, assisting with the introduction of change within the service;

To directly deliver or facilitate the delivery of training programmes for SSD personnel within the Trust, ensuring training files are maintained and assisting to develop and maintain and electronic data base;

To provide monthly staff progress and training reports to the Decontamination Manager;

To develop and maintain electronic data bases to support the departments QMS and to provide detailed information to the department and its customers to include such things as throughput analysis, breach and non conformance reports;

To act as the link person on Quality issues between the SSD and its customers;

To be administrator for the QMS and associated paperwork ensuring continued compliance;

To provide the Trusts SSD with a annual audit programme and to ensure that the facilities are audited in accordance with this programme;

Prepare and circulate Performance Indicator data in relation to the QMS, the departments and their customers;

To assist colleagues by developing, managing and up keeping electronic records to support the Estates Directorate;

To develop, update and maintain clinical governance information relating to the service.

Person Specification Qualifications and Training Essential

• Educated to degree level or equivalent acquired through training and experience
• NVQ Decontamination Advisor
• A1 NVQ Assessor
• Knowledge of decontamination processes
• Knowledge of ISO and equivalent standards relevant to a decontamination facility

Desirable

• Full or Part member of Institute of Decontamination Sciences (IDSc)
• Member of the Central Sterilising Club (CSC)
• Auditor Certificate ISO9001:2000
• Member of the Institute of Quality Assurance (IQA)

Experience Essential

• Significant experience of working within Sterile Services department(s)
• Experience of supervising staff
• Experience of working with a Quality Management System

Desirable

• Experience of working within the NHS
• Staff line management experience
• Experience of working with IT software packages such as Excel and Word at an advanced level and developing databases
• Experience of other decontamination processes - e.g. Endoscopy Decontamination
• Experience of conducting audits in accordance with ISO 9001:2000 and 13485

Knowledge and Skills Essential

• Excellent communication and organisational skills
• Able to present complex information in a clear and concise way
• Ability and experience of representing the department when dealing with customers in a professional manner
• Proven ability to mentor other staff members
• Demonstrable willingness to develop self and others
• Ability to prioritise workload and to meet deadlines
• Ability to work in a systematic way and produce work which is accurate and well presented
• Ability to use influencing and persuasive skills to support change
• Knowledge of Word , Excel and Outlook, Powerpoint, & proven experience of developing and managing databases
• Willingness to develop further IT skills

Desirable

• creating training sessions

Person Specification Qualifications and Training Essential

• Educated to degree level or equivalent acquired through training and experience
• NVQ Decontamination Advisor
• A1 NVQ Assessor
• Knowledge of decontamination processes
• Knowledge of ISO and equivalent standards relevant to a decontamination facility

Desirable

• Full or Part member of Institute of Decontamination Sciences (IDSc)
• Member of the Central Sterilising Club (CSC)
• Auditor Certificate ISO9001:2000
• Member of the Institute of Quality Assurance (IQA)

Experience Essential

• Significant experience of working within Sterile Services department(s)
• Experience of supervising staff
• Experience of working with a Quality Management System

Desirable

• Experience of working within the NHS
• Staff line management experience
• Experience of working with IT software packages such as Excel and Word at an advanced level and developing databases
• Experience of other decontamination processes - e.g. Endoscopy Decontamination
• Experience of conducting audits in accordance with ISO 9001:2000 and 13485

Knowledge and Skills Essential

• Excellent communication and organisational skills
• Able to present complex information in a clear and concise way
• Ability and experience of representing the department when dealing with customers in a professional manner
• Proven ability to mentor other staff members
• Demonstrable willingness to develop self and others
• Ability to prioritise workload and to meet deadlines
• Ability to work in a systematic way and produce work which is accurate and well presented
• Ability to use influencing and persuasive skills to support change
• Knowledge of Word , Excel and Outlook, Powerpoint, & proven experience of developing and managing databases
• Willingness to develop further IT skills

Desirable

• creating training sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)