Customer Advisor

TN United Kingdom; Kirkwall; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll gain valuable experience and contribute to customer satisfaction. You'll handle various tasks from assisting customers to managing product displays, all while receiving award-winning training. This role offers a supportive environment with opportunities for growth and a range of benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift card for parents

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Thrive in a fast-paced environment.
• Effective communication and listening skills.
• Attention to detail in customer interactions.

Responsibilities

• Helping customers and providing product advice.
• Promoting in-store offers to enhance customer experience.
• Maintaining a clean and presentable store environment.

Skills

Communication

Teamwork

Customer Care

Job description

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Role Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience or you have retail experience and are seeking a new challenge. This could be the start of a new career with us.

About the role

You will work onsite, reporting to the Assistant or Store Manager. Your responsibilities may include helping at the tills, advising customers, or working in the back shop. Specific duties include:

1. Helping customers and making them feel at ease by listening, answering questions, and providing advice on our products, or offering shopping baskets.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we seek individuals who:
2. Thrive in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working collaboratively within a team.
5. Understand that small details can make a big difference in customer interactions.
6. Take pride in representing the Boots brand and helping customers find suitable products.

It would be great if you also have

These are desirable but not essential skills or experience:

1. Experience in customer care and delivering excellent service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

For more benefits, visit boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer committed to diversity and a positive workplace for all. At Boots, we believe in making a difference together.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments for the application and interview process to support your success.