Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a skilled Program Manager to enhance the Last Mile Delivery experience. This role involves leading strategic initiatives, analyzing operational metrics, and driving improvements across the station network. You will collaborate with various teams to implement best practices and ensure operational excellence. If you are passionate about making a significant impact in a dynamic environment and possess strong program management skills, this opportunity is perfect for you.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsibilities

• Lead cross-functional programs to enhance delivery associate satisfaction.
• Develop monitoring systems for operational metrics.

Skills

Program Management

Data Analysis

Process Improvement

Stakeholder Management

Education

Bachelor's Degree

Master's Degree or MBA

Tools

Project Management Tools

Job description

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Sr. Program Manager, Central Station Experience, DA Experience - Last Mile, London

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Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

af5d1c34eb9b

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities
- Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance
- Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns
- Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements
- Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies
- Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
- Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams
- Scale successful initiatives across regions and develop best practice sharing mechanisms

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- •International program management experience