Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a seasoned Program Manager to join their Central Station Experience team. This pivotal role focuses on enhancing the Delivery Service Provider experience through strategic initiatives aimed at operational excellence. You will lead cross-functional programs, analyze feedback, and drive improvements across the network. The ideal candidate will have extensive program management experience, a knack for data-driven decision-making, and a passion for creating impactful solutions. Join a diverse and inclusive culture where your contributions will help shape the future of delivery services.

Qualifications

• 5+ years of program or project management experience.
• Experience using data to drive improvements.

Responsibilities

• Lead cross-functional programs to enhance delivery associate satisfaction.
• Develop monitoring systems for operational metrics.

Skills

Program Management

Data Analysis

Project Delivery

Education

Bachelor's Degree

Master's Degree or MBA

Tools

Project Management Software

Data Analytics Tools

Job description

DESCRIPTION

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities
- Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance
- Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns
- Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements
- Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies
- Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
- Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams
- Scale successful initiatives across regions and develop best practice sharing mechanisms

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- • International program management experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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