Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a seasoned Program Manager to enhance the Delivery Associate experience in their Last Mile Delivery organization. This pivotal role involves leading strategic initiatives focused on operational excellence and systematic improvements. You will collaborate with cross-functional teams to analyze feedback, implement corrective actions, and scale successful initiatives across regions. If you are passionate about driving process improvements and have a strong background in program management, this opportunity is perfect for you.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.

Responsibilities

• Lead cross-functional programs to enhance delivery associate satisfaction.
• Develop monitoring systems for operational metrics and station performance.

Skills

Program Management

Data Analysis

Process Improvement

Stakeholder Management

Education

Master's degree or MBA

PMP certification

Job description

Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities

1. Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance.
2. Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns.
3. Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements.
4. Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies.
5. Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans.
6. Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams.
7. Scale successful initiatives across regions and develop best practice sharing mechanisms.

Minimum qualifications:

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, organizational development, instructional design, or related field.
• PMP certification.
• International program management experience.

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