Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

ENGINEERINGUK; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Senior Program Manager to enhance the Last Mile Delivery experience. This role focuses on driving operational excellence through strategic initiatives and cross-functional collaboration. The successful candidate will lead programs aimed at improving delivery associate satisfaction and performance, utilizing data-driven insights to implement systematic improvements. This is a fantastic opportunity to make a significant impact in a dynamic environment, where your expertise in program management and stakeholder engagement will be crucial for success.

Qualifications

• 5+ years of program or project management experience.
• Experience using data to drive improvements.

Responsibilities

• Lead cross-functional programs to resolve delivery associate challenges.
• Develop monitoring systems for operational metrics.

Skills

Program Management

Data Analysis

Stakeholder Management

Operational Excellence

Education

Master's degree or MBA

PMP Certification

Job description

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Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

View more categories View less categories Sector Project and Program Management Role Manager Contract Type Permanent Hours Full Time

DESCRIPTION

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities

1. Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance
2. Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns
3. Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements
4. Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies
5. Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
6. Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams
7. Scale successful initiatives across regions and develop best practice sharing mechanisms

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• PMP certification
• International program management experience

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