Technical Product Manager

Taking Care, part of AXA Health; Devon and Torbay; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading provider of technology-enabled care services is seeking a Technical Product Manager to drive digital transformation. This pivotal role involves leading the technical delivery of innovative solutions, ensuring compliance, and managing cross-functional teams to enhance user experience. The ideal candidate will have a strong technical background and a passion for improving health and social care through technology.

Benefits

26 days holiday plus bank holidays

Birthday off

Contributory pension plan

Company Share Plan

Life Insurance

Medical Insurance Lite

Employee Assistance Programme

Enhanced Paternity and Maternity Packages

Free Personal Alarm

360+ Health Assessments

Long Service Awards

Cycle to Work Scheme

Employee Discount Scheme

Qualifications

• Proven experience as a Product Manager in healthtech or regulated environments.
• Strong grasp of data protection regulations (e.g., GDPR).
• Experience in agile environments.

Responsibilities

• Lead the technical delivery of digital care technologies.
• Manage third-party integrations and ensure compliance.
• Oversee configuration within the ARC platform.

Skills

Product discovery

Market analysis

UX research

Data analysis

Stakeholder management

Communication

Tools

Excel

Power BI

SQL

Job description

Location: Work from Home or Nearest Office

About Us

As part of the AXA Group, Taking Care is a leading provider of technology-enabled care (TEC) services, supporting nearly 100,000 individuals across the UK. Our mission is to empower people to live independently and confidently in the homes they love, through innovative personal alarm services and digital care solutions. We are committed to becoming the trusted source for products, services, and advice that support the essentials of life.

The Opportunity

We are seeking a Technical Product Manager to join our dynamic and forward-thinking team. This is a pivotal role in the delivery, support, and evolution of our digital care technologies. You will be at the forefront of our digital transformation, ensuring that our solutions are safe, scalable, secure, and aligned with the needs of our customers and partners.

This role is ideal for someone with a strong technical background, a passion for innovation in health and social care, and a desire to make a meaningful impact on people’s lives. You will work across departments and with external stakeholders to ensure our technology solutions are robust, compliant, and future-ready.

Key Responsibilities

• Lead the technical delivery of our Grow 28 strategy, supporting the expansion into virtual wards, telehealth, and connected care ecosystems.
• Actively contribute to the Digital Migration Working Group, ensuring we remain ahead of emerging technologies and their implications for service delivery.
• Facilitate the transition to digital technologies in line with our Digital Charter, maintaining high standards of performance, compliance, and user satisfaction.
• Serve as the primary escalation point for technical incidents, system failures, and performance issues, ensuring swift resolution and root cause analysis.
• Maintain and improve incident response protocols, technical documentation, and escalation playbooks to ensure consistent and effective handling of incidents.
• Support out-of-hours (OOH) incident management and reconfiguration when required.
• Lead the evaluation and testing of new products and services, ensuring they meet standards for functionality, compliance, and user suitability.
• Coordinate pilot deployments through the Product Assessment Group, gathering insights to inform procurement and rollout decisions.
• Manage third-party integrations, ensuring compatibility, security, and alignment with operational requirements.
• Oversee configuration within our ARC platform, ensuring accurate data setup, protocol compatibility, and safe deployment of changes under formal change control.
• Configure device templates and validate system readiness for new contract mobilisations.
• Track and manage all configuration changes to ensure service continuity and compliance.
• Act as the technical liaison for suppliers, managing relationships across hardware, software, cloud platforms, and connectivity providers.
• Oversee the implementation of updates, patches, and infrastructure enhancements with minimal disruption to operations.
• Support continuous service improvement through proactive engagement with partners and internal teams.
• Ensure all systems and integrations adhere to data protection, cybersecurity, and safety regulations, including GDPR, ISO 27001, NHS DTAC, and TSA QSF.
• Support the delivery of Data Protection Impact Assessments (DPIAs) and participate in Information Security Compliance Assessments (ISCA).
• Assist with internal audits and readiness assessments, promoting a culture of digital accountability.
• Continuously scan the market for emerging technologies, products, and service models in the TEC sector.
• Track advancements in digital health, assistive technologies, connectivity infrastructure, and remote monitoring.
• Support the development of AI-driven support solutions to automate diagnostics, triage, and user support workflows.
• Lead, coach, and support the performance and development of your team, fostering a high-performance, collaborative culture.
• Promote knowledge sharing and continuous improvement across technical and operational teams.
  
  

What We’re Looking For

Knowledge

• Deep understanding of telecare, telehealth, and technology-enabled care services (TECS).
• Familiarity with TEC standards and protocols such as BS 8521, BS 8521-2 (NOW-IP), TS 50134-9.
• Knowledge of device management portals, dispersed alarm equipment, radio frequencies, and ARC platforms.
• Awareness of medical device regulations (e.g., ISO 13485, ISO 14971, MDR).
• Understanding of product lifecycle management (PLM) and inclusive design principles.
• Strong grasp of data protection regulations (e.g., GDPR) and commercial models (B2B, B2C, SaaS).
  
  

Skills

• Strong skills in product discovery, market analysis, and UX research.
• Proficiency in data analysis and reporting (Excel, Power BI, SQL basics).
• Excellent stakeholder management and communication skills across technical and non-technical audiences.
• Ability to translate customer needs into user stories and acceptance criteria.
• Familiarity with prioritisation frameworks (e.g., MoSCoW).
  
  

Experience

• Proven experience as a Product Manager in healthtech, social care, or regulated environments.
• Track record of launching digital or hardware-based products from concept to go-live.
• Experience in agile or dual-track agile environments.
• Cross-functional leadership with clinical, engineering, marketing, and regulatory teams.
• Experience with user-centred design, especially for vulnerable populations.
• Background in managing third-party integrations and supplier relationships.
• Experience conducting customer workshops, user testing, and field trials.
  
  

What We Offer

We believe in supporting our people to thrive both professionally and personally. As our Technical Product Manager, you’ll enjoy a comprehensive benefits package:

• 26 days holiday plus bank holidays
• Birthday off and option to purchase an additional week of holiday
• Contributory pension plan
• Company Share Plan
• Life Insurance
• Medical Insurance Lite
• Employee Assistance Programme
• Enhanced Paternity and Maternity Packages
• Free Personal Alarm
• 360+ Health Assessments
• Long Service Awards
• Cycle to Work Scheme
• Employee Discount Scheme
  
  

We are committed to your growth and development, offering ongoing training opportunities and a supportive, inclusive workplace where your contributions are valued.

Closing Date: 2nd June 2025