Claims Assessor

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly scaling law firm is seeking Claims Assessment Analysts to join their new Bank Fraud Division in Manchester. This role involves assessing claims from individuals who believe they have been victims of financial wrongdoing. Candidates should have experience in complaint-handling and a clear communication style. The firm offers permanent roles with full training, focusing on consumer justice and ethical claims handling.

Benefits

Full training provided

Collaborative, values-driven team

Opportunity to help launch a new department

Qualifications

• Experience in high-volume complaint-handling or triage.
• Confidence with documentation and digital systems.
• Understanding of Consumer Duty or FCA regulations is a plus.

Responsibilities

• Handle inbound client enquiries by phone and email.
• Interview claimants and assess the basic merits of the case.
• Prepare concise case summaries for legal progression.

Skills

Empathetic communication

Complaint-handling

Documentation management

Tools

CRM systems

Job description

Social network you want to login/join with:

? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP (Monday preferred) ? Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

? Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

? What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling