Claims Assessor (Customer Service)

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Assessor (Customer Service) in Sheffield. This role involves delivering exceptional customer service and supporting clients through their health claims process. Candidates should possess excellent communication skills and empathy, with a focus on meticulous detail in claims processing. The position offers a competitive salary and various benefits, including a generous pension scheme and flexible working options.

Benefits

Competitive salary with performance-based bonus opportunities

Generous pension scheme with up to 14% contribution

25 days holiday plus bank holidays

Discounts on Aviva products and retailer discounts

Share plans, including up to £1,200 of free shares annually

Supportive policies including parental and carer’s leave

Flexible benefits, including cycle to work schemes

Paid volunteering days and wellbeing support

Qualifications

• Experience in customer service roles.
• Ability to support customers during challenging times.
• Attention to detail for accurate decision-making.

Responsibilities

• Deliver excellent customer service and support health claims.
• Process claims efficiently and accurately.
• Assist customers with their health claims journey.

Skills

Excellent communication skills

Empathy

Fact-finding skills

Meticulous attention to detail

Knowledge of insurance products

Job description

Claims Assessor (Customer Service), Sheffield

Client: Aviva

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Reference: 8df9e1c17331

Views: 2

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £28,500 (depending on hours, location, skills, and experience). Our standard full-time contracts are for 35 hours per week, with options for part-time working after an initial 18-week training period. We also offer a 40-hour contract with an enhanced salary of up to £31,200.

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00.

We are looking for passionate individuals who excel in delivering excellent customer service and supporting customers through their health claims journey, including overnight care, outpatient treatment, diagnostic tests, scans, or aftercare.

Skills and Experience

• Excellent communication skills and experience in customer service roles
• Empathy and ability to support customers during challenging times
• Fact-finding skills to ask the right questions and process claims efficiently
• Meticulous attention to detail for accurate decision-making
• Knowledge of insurance products or financial services is a plus but not essential

Benefits

• Competitive salary with performance-based bonus opportunities
• Generous pension scheme with up to 14% contribution from Aviva
• 25 days holiday plus bank holidays, with options to buy or sell days
• Discounts on Aviva products and retailer discounts
• Share plans, including up to £1,200 of free shares annually
• Supportive policies including parental and carer’s leave
• Flexible benefits, including cycle to work schemes
• Paid volunteering days and wellbeing support

Inclusivity

Aviva is committed to diversity and inclusion. We welcome applications from all backgrounds and experiences and support flexible working arrangements, including part-time and job share options.