Program Manager

Warner Bros. Entertainment; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company is looking for a Program Manager to join their Commerce Operations team in London. This role focuses on executing pricing and promotions for global streaming platforms. You will collaborate with cross-functional teams to enhance customer experiences and operational workflows. The position offers a hybrid work model, combining remote and in-office work, and emphasizes strong organizational and communication skills.

Qualifications

• 3+ years of experience in program or project management, preferably in D2C, media, or technology industries.
• Experience with digital content platforms, commerce systems, or in-app purchase configuration.

Responsibilities

• Support planning and execution of pricing changes and content packaging updates.
• Manage project timelines and dependencies across multiple stakeholders.
• Coordinate with regional stakeholders to understand market needs.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Education

3+ years in program or project management

Tools

Digital Commerce

Subscription Services

Streaming Platforms

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD) is seeking a Program Manager to join the Commerce Operations team in London. This role is critical in ensuring the accurate execution of pricing, promotions, and packaging changes across WBD’s global direct-to-consumer (D2C) streaming platforms, including Max and discovery+. You will play a key role in driving project execution, maintaining day-to-day operational workflows, and supporting global and regional launches and initiatives.

As a Program Manager, you’ll collaborate closely with cross-functional partners across Product, Engineering, Design, Marketing, Legal, and Regional Business teams to deliver high-quality customer and commercial experiences. You will focus on execution and coordination while contributing to the operational excellence of our global commerce systems.

Key Responsibilities

1. Project & Program Execution

• Support the planning and execution of pricing changes, content packaging updates, and regional commerce initiatives.

• Manage project timelines, tasks, and dependencies across multiple stakeholders and systems.

• Assist with the execution of market launches, promotions, and lifecycle campaigns.

2. Commerce Platform Management

• Operate internal tools to configure pricing plans, offers, and entitlements for web/direct platforms.

• Assist in the configuration and QA of in-app purchase (IAP) products on third-party platforms (Apple, Google, Amazon, Roku, Samsung, Vizio).

3. Operational Excellence

• Support ongoing content and pricing accuracy checks across multiple platforms.

• Identify and escalate commerce issues in collaboration with Engineering and Customer Support.

• Proactively document and improve operational workflows, standard operating procedures, and knowledge sharing.

4. Cross-Functional Collaboration

• Coordinate with regional stakeholders in EMEA and APAC to understand market needs and timelines.

• Communicate project updates clearly and consistently across teams.

• Ensure alignment with business, legal, and technical requirements.

Skills & Qualifications

• Strong organizational and communication skills, with a keen eye for detail.

• Ability to manage multiple concurrent projects with competing priorities.

• Problem-solver with a proactive, solutions-oriented mindset.

• Comfortable working in fast-paced, cross-functional environments.

• Familiarity with digital commerce, subscription services, or streaming platforms is a plus.

Experience Required

• 3+ years of experience in program or project management, preferably in D2C, media, or technology industries.

• Experience with digital content platforms, commerce systems, or in-app purchase configuration is a strong advantage.

• Experience working with geographically distributed teams is preferred.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.