Customer Excellence Program Manager (m/f/d) - remote

TE Connectivity; Greater London; Remote; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Excellence Program Manager to optimize service levels and ensure customer satisfaction. This role involves analyzing performance metrics, coordinating logistics improvements, and driving continuous improvement initiatives across the supply chain. With a focus on integrity and teamwork, this position offers a chance to contribute to corporate initiatives while ensuring compliance with contractual obligations. If you have a strong customer focus and project management skills, this opportunity is perfect for you.

Benefits

Competitive salary

Performance bonuses

Health and wellness incentives

Stock purchase programs

Community involvement

Qualifications

• 3-5 years of experience in supply chain, operations, or customer service.
• Strong customer focus and proven project management skills.

Responsibilities

• Enhance On-Time Delivery (OTD) and service performance for strategic customers.
• Drive continuous improvement initiatives across supply chain functions.

Skills

Customer Service

Project Management

Communication Skills

Analytical Skills

Education

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Business

Bachelor’s degree in Industrial Engineering

Tools

Excel

SAP

Continuous Improvement Tools

Job description

Customer Excellence Program Manager (m/f/d) - remote

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Overview

The Customer Excellence Program Manager, Supply Chain, is responsible for optimizing service levels for key customers, ensuring contractual obligations are met, and acting as the primary contact for logistics and supply chain topics.

Responsibilities

• Enhance On-Time Delivery (OTD) and service performance for strategic customers.
• Analyze performance metrics and lead review meetings to resolve delays.
• Coordinate with customers on OTD and logistics improvements.
• Drive continuous improvement initiatives across supply chain functions.
• Support forecast management and stock level optimization.
• Implement tailored logistics solutions and digital transformation projects.
• Manage critical supply chain events and ensure compliance with contractual obligations.
• Contribute to corporate initiatives like Lean Management and continuous improvement programs.

Qualifications

• Bachelor’s degree in supply chain management, Business, Industrial Engineering, or related field.
• 3-5 years of experience in supply chain, operations, Customer Service, or related areas.
• Strong customer focus, communication skills, and ability to manage cross-functional interactions.
• Proven project management skills and knowledge of Excel, SAP, and continuous improvement tools.

Values and About

TE Connectivity values Integrity, Accountability, Inclusion, Innovation, and Teamwork. The company operates globally, creating solutions for various industries and emphasizing employee well-being.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness incentives.
• Stock purchase programs and community involvement.

Additional Information

Position level: Mid-Senior, Full-time, in the field of Project Management and IT, within Electrical and Electronics Manufacturing industries.