Operations Manager/ Duty Manager

TN United Kingdom; Grays; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the leisure market seeks ambitious Duty Managers and Assistant Managers for a flagship site in Grays. Candidates should have strong leadership skills, a hands-on approach, and a passion for customer service. This role involves managing teams, ensuring safety protocols, and delivering exceptional experiences. If you're ready to join a fast-paced environment, apply now!

Benefits

Company events

Company pension

Discounted or free food

On-site parking

Qualifications

• At least 1 year management experience in leisure or hospitality roles.
• 5 years management experience required.

Responsibilities

• Ensure team performance and effective role execution.
• Promote and deliver the highest level of customer service.
• Implement programs to support and improve performance.

Skills

Communication

Organizational Skills

Leadership

Education

First Aid Certification

Food Hygiene Certification

Job description

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Lakeside, Essex – Grays RM20 2AD: reliably commute or plan to relocate before starting work

Full-time, weekdays and weekend availability required

• Company events
• Company pension
• Discounted or free food
• On-site parking

New Opportunity - F&B Enthusiasts, Duty Managers, and Assistant Managers.

Are you an ambitious, energetic manager looking to make the next leap in your career?

Our client is a market leader within the Leisure market. Their growth and innovation have enabled them to establish themselves in this growing industry.

If you have what it takes to be part of a flagship site in a new and exciting development, please apply with a covering letter explaining why you are an exceptional fit for the role.

If you’re ready to join this fast-paced, fun, and people-focused environment, here’s what the role will include and what makes you suitable:

• Ensure team performance and effective role execution at all times.
• Develop and oversee individual performance plans for team members.
• Monitor team performance, conduct regular appraisals and meetings.
• Ensure the Management Team performs according to their roles.
• Perform duty manager shifts as the first point of contact and ensure the safe running of the park.
• Ensure all team members are aware of the company's H&S, legal, insurance, and compliance matters.
• Develop team incentive schemes to motivate performance.
• Confidently manage teams of full-time and casual staff aged 16 and above, up to 50 staff members.

Customer Service

• Promote and deliver the highest level of customer service.
• Respond promptly to customer service issues in-store.
• Ensure customers have an excellent experience every visit.
• Handle difficult situations with confidence and articulateness under pressure.

Operations Management

• Implement programs to support and improve individual and departmental performance.
• Adhere to opening and closing procedures and financial reporting.
• Manage F&B operations, food hygiene, and stock control.
• Manage multiple tasks efficiently and organize daily operations.

Relationship Management

• Build and maintain collaborative relationships with customers and the local community.
• Establish and maintain positive relationships with internal teams.

Health and Safety

• Implement and promote safe practices and procedures, including risk assessments and safety protocols.
• Respond to and investigate incidents promptly.
• Stay updated with health and safety regulations.

Site Management

• Maintain the cleanliness and operational standards of the park, ensuring brand consistency.
• Support all departments, including cleaning, FOH, F&B, and marshalls.
• Conduct weekly checks of safety equipment such as CCTV and fire alarms.
• Deliver an exceptional customer experience and foster a positive environment for team growth.

Ideal Candidate Profile:

• At least 1 year management experience in leisure or hospitality roles.
• Excellent communication and organizational skills.
• People-focused and motivating leadership style.
• Leading by example with a hands-on approach.
• Proactive, forward-thinking, and initiative-taking.
• Ability to manage diverse age groups and work well within a team.
• Calm under pressure and positive attitude.
• Willingness to work shifts, including evenings and weekends.

Desired Qualifications:

• First Aid Certification
• Food Hygiene Certification

Experience:

• Leisure: 3 years (preferred)
• Management: 5 years (required)
• Food safety: 5 years (preferred)

License/Certification:

• First Aid Certification (preferred)

If you believe you are the right fit for this flagship site in an exciting new development, please apply with a cover letter explaining why you are an exceptional candidate for the role.