Enterprise Support Administrator

Russell; Shoeburyness; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Enterprise Support Administrator to enhance customer experiences for high-value clients. In this role, you will manage client queries, troubleshoot issues, and collaborate with internal teams to ensure exceptional service. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. With a supportive work environment and a commitment to employee development, this position offers a fantastic opportunity to grow in a dynamic field. Join us in delivering Simply Brilliant Customer Experiences!

Benefits

25 Days Holidays + Bank Holidays

Birthday Day Off

EV Scheme

9% Combined Pension Contribution

Quarterly and Annual Employee Awards

All-Expenses-Paid Company Events

In-House Training Academy

24/7 Mental Health Support

Discounted Gym Membership

Free Breakfast & Fresh Fruit

Qualifications

• Experience in customer support or similar roles is essential.
• Strong problem-solving abilities and attention to detail are crucial.

Responsibilities

• Respond promptly to customer inquiries and manage administrative changes.
• Provide solutions and troubleshoot technical issues for Enterprise clients.

Skills

Customer Support Experience

Problem-Solving Skills

Communication Skills

CRM Software Proficiency

Organizational Skills

Tools

CRM Systems

Job description

Join our Team as an Enterprise Support Administrator!

Location: Shoeburyness

Salary: £26,000 Per Annum + KPI Bonus

Hours: Monday - Friday 8am - 5pm

About The Role

Are you passionate about providing exceptional support to Enterprise customers? As an Enterprise Support Administrator at Onecom, you will be pivotal in ensuring our high-value clients receive unparalleled service and support. Your role will involve managing client queries, troubleshooting issues, and liaising with internal teams to guarantee seamless customer experiences in a fast-paced, dynamic environment.

What Makes You a Great Fit

• Previous experience in customer support or a similar role
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and tasks simultaneously
• Familiarity with Enterprise customer support environments
• Proficiency in CRM systems and customer support software
• Empathy and a customer-focused mindset
• Capability to work independently and collaboratively
• Organisational skills and ability to work under pressure

Key Responsibilities

• Respond promptly to customer inquiries
• Action administrative changes on Enterprise Accounts
• Follow any bespoke order processes
• Contribute ideas to projects
• Provide solutions and troubleshoot technical issues for Enterprise clients
• Coordinate with internal departments to resolve ticket escalations
• Maintain accurate client interaction records in CRM systems
• Utilise and adapt templates to provide updates internally and externally
• Foster strong, long-lasting relationships with clients

Perks For Our People

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who We Are

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our Values

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

Ed&i

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.