Service Designer Contract

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Service Designer for a 6-month contract to enhance online services. The role requires strong service design skills and the ability to work remotely with occasional visits to Manchester. You'll lead projects, support team members, and advocate for customer needs, ensuring high standards and accessibility.

Qualifications

• Experience creating customer journey maps and service blueprints.
• Ability to analyze qualitative and quantitative data.

Responsibilities

• Identify and solve customer and business problems using service design.
• Lead projects and manage tasks within those projects.
• Support and inspire team members in service design methods.

Skills

Service Design

Design Thinking

Customer Advocacy

Storytelling

Job description

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Job Reference:

62d6db2a8d73

Job Views:

11

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Your company

We are currently working with a leading, reputable insurance company – supporting them with their recruitment of a service designer on a contract basis. The organisation is going through significant growth, and this role is part of their ongoing effort to enhance their online services for customers.

The contract is for 6 months with potential extensions. The role is primarily remote, with on-site visits in Manchester approximately once per month.

Your new role

• You will have strong service design skills, complemented by product design or research skills/background. You will identify and solve customer and business problems using service design, design thinking, and product design methods.
• You will provide direction for service design across products and services to improve customer experience.
• You will support and inspire team members, upskilling and training them in service design thinking and methods.
• You will generate concepts, proposals, and plans for new service propositions or to improve existing services.
• As a voice of the customer, you will build advocacy among stakeholders, promoting service design principles and processes.
• You will lead projects and manage tasks within those projects.
• You will contribute to design critiques and communities of practice to showcase work, gather feedback, and improve craft quality.
• You will help maintain and enhance the team's culture, including psychological safety, celebrating success, and mutual learning.
• You will mediate between business demands, customer needs, and technical feasibility to design optimal solutions.

What you'll need to succeed

• A service design mindset – approaching problems holistically, considering end-to-end processes, and identifying opportunities for strategic and user-focused improvements.
• Experience creating customer journey maps, service blueprints, flows, and knowing when to use each method.
• Ability to work closely with researchers, analyzing qualitative and quantitative data to uncover insights.
• Skill in navigating complex business areas and communicating key findings to diverse audiences.
• A strong customer advocate, balancing user needs with business requirements.
• Set high standards for yourself and others, demonstrating empathy and a test-and-learn approach.
• Strong storytelling skills to influence stakeholders and promote understanding of new ideas.
• Experience working in FCA-regulated environments is a plus.
• Ability to manage complexity across multiple projects.
• A commitment to accessibility, considering diverse user backgrounds and needs.
• Motivator for peers and proactive in skill development and industry awareness.