Operations Manager- UK

TN United Kingdom; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global company is seeking an Operations Manager to oversee OPS processes, manage a team, and ensure client satisfaction. This hybrid role involves developing processes, training staff, and collaborating with various teams to enhance project delivery.

Qualifications

• Leadership experience required.
• Detailed EDI knowledge and experience delivering effective EDI solutions.

Responsibilities

• Manage new Projects Ops Process.
• Own and improve processes within the Ops area, including handling escalations.

Skills

Leadership

Communication

Problem-Solving

Customer Focus

Job description

Job Title: Operations Manager

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.

Discover how you can make a significant impact. We are seeking an experienced Operations Manager to oversee our OPS processes, including OneTime and TC.Net, for both Projects and Add-Ons. Our Ops team is the first point of contact for our clients, working to gather information and complete tasks ahead of project start to ensure readiness. Responsibilities include creating documents, hubs, and maps from collected information.

This is a new role where you will develop and document processes for various project types, manage a team of Ops consultants, and ensure top-notch client service. You will also provide staff training, onboard new team members, and manage assigned Ops projects, carrying a 30% Ops workload. As a point of escalation for client issues, you will keep clients informed and monitor KPIs to ensure timely project completion.

You will analyze weekly and monthly data, collaborate with Sales/Pre-Sales to enhance work received by OPS, and work with Implementation/Add-On teams to improve handovers. Your leadership will support team members in delivering effective solutions, promoting best practices, and ensuring client satisfaction.

If you are ready to lead, inspire, and mentor a dedicated team, we want to hear from you! This is a HYBRID opportunity, and we expect you to be based in the UK.

Key Responsibilities:

1. Manage new Projects Ops Process
2. Manage and maintain a high-performing implementation team that achieves results
3. Own and improve processes within the Ops area, including handling escalations

Requirements for Success:

• Leadership experience
• Detailed EDI knowledge and experience delivering effective EDI solutions
• Process design, definition, and documentation skills
• Excellent verbal and written communication skills
• Decisiveness, problem-solving, and investigative skills
• Customer-focused mindset

About TrueCommerce: TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We have empowered some of the world's biggest brands, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and more. Visit our careers website for additional information.