Field Engineer - Tech

TN United Kingdom; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Field Engineer, providing exceptional onsite support and service. You'll troubleshoot IT issues, conduct site visits, and collaborate with teams to ensure minimal downtime. The role offers a hybrid working policy and various benefits, including a pension scheme and additional perks.

Benefits

Company pension (4% employee contribution)

22 days holiday plus UK Bank Holidays

Life Assurance (4x salary)

Optional health insurance (Bupa)

Health Cash Plan (Health Shield)

9-day fortnight – every other Friday off

£1,000 bonus after 10 years of service

Bike to Work Scheme

Season Ticket Loan

Company-issued laptop

Qualifications

• Experience troubleshooting hardware including laptops, desktops, and servers.
• Knowledge of networking including WAN, LAN, and VLAN.
• Support experience with Windows Server 10/11 and macOS.

Responsibilities

• Conduct technical site visits and resolve IT issues.
• Collaborate with service desk teams to fix customer infrastructure faults.
• Maintain accurate documentation of cases.

Skills

Communication

Problem-solving

Troubleshooting

Proactivity

Education

Full UK Driving Licence

Tools

Hyper-V

VMware

Microsoft 365

Azure

Job description

Join Our Dynamic Team as a Field Engineer - Tech Team

Be the onsite presence for Babbles Tech delivery, providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high-priority outages, and assisting with project works/installations. Keep customer downtime to a minimum by troubleshooting, diagnosing, and resolving IT issues, whilst working alongside other teams in the business.

Accountabilities and Deliverables:

• Complete technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days, as well as site audits and documentation.
• Troubleshoot, diagnose, and resolve IT issues efficiently within a timely manner to reduce downtime.
• Assist project team with migrations and deployments.
• Act as a point of contact for technical issues and queries whilst on a customer site.
• Collaborate with service desk support teams to resolve faults on customer infrastructure.
• Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.

Core Competencies:

• Confidently work independently within customer-facing environments with good communication skills, both written and verbal.
• Proactive, determined, and persistent attitudes towards problem-solving.
• Eager to learn and willing to research faults or refer to documentation when necessary.
• Experience troubleshooting hardware – Laptops, Desktops, Servers, Peripherals, and other IT hardware.
• Full UK Driving Licence.
• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through routers, switches, firewalls.
• Support experience with Windows Server 10/11 and macOS through RMM tools.
• Experience with Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, and Intune.

Additional Qualifications and Preferences:

• Experience with Ubiquity, Cisco Meraki, and Sophos is beneficial.
• Experience with Antivirus Management – deployment, configuration, and troubleshooting.
• Experience with Mail Filtering Systems.
• Experience with Cloud Backups and Disaster Recovery.
• Previous experience within an MSP or as a Field Engineer / Onsite Technician.
• Positive attitude towards out-of-hours work and occasional travel.

Qualifications:

• Experience with Server Virtualisation including Hyper-V and VMware.
• Networking knowledge including WAN, LAN, IPv4, VLAN, routers, switches, firewalls; experience with Ubiquity, Cisco Meraki, and Sophos is beneficial.
• Experience supporting Windows Server 10/11 and macOS through RMM tools.
• Must hold a Full UK Driving Licence.

Additional Benefits and Company Perks:

• Company pension (4% employee contribution).
• 22 days holiday plus UK Bank Holidays, with increases based on service length.
• Life Assurance (4x salary).
• Optional health insurance (Bupa).
• Health Cash Plan (Health Shield).
• 9-day fortnight – every other Friday off.
• £1,000 bonus after 10 years of service.
• Bike to Work Scheme.
• Season Ticket Loan.
• Charity donations pre-tax.
• Company-issued laptop.
• Annual company celebrations.

Hybrid Working Policy:

Work from the office with a non-contractual hybrid policy: in-office on Monday, Tuesday, and Thursday; work from home on Wednesday and Friday, unless role-specific requirements apply.

The Recruitment Process:

We aim to fill this position quickly with the right candidate. The process includes a screening call, followed by an interview, and possibly a follow-up interview and competency test depending on the role.

Direct candidates only.