Customer Service Officer

TN United Kingdom; Cramlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in integrated facility services seeks a dedicated individual for a role in maintaining a safe and clean environment in a busy shopping centre. Responsibilities include patrolling, cleaning, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong customer service skills and the ability to work effectively in a team.

Benefits

24/7 UK-based GP service for employee and immediate family

Mental health support and life event counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work app with discounts

Qualifications

• Excellent customer service skills required.
• Professional approach with sound judgment and integrity.
• Ability to remain calm under pressure.

Responsibilities

• Maintain a safe and secure environment by patrolling and monitoring premises.
• Ensure high cleaning standards and manage recycling and waste.
• Respond to emergency situations and liaise with emergency services.

Skills

Customer Service

Teamwork

Professionalism

Calm Under Pressure

Flexibility

Job description

Job Description

Maintain a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Support the daily operations of the Centre.

Ensure high cleaning standards to deliver a clean and safe environment for visitors. Manage recycling and waste effectively. Maintain welfare facilities in good condition. Collaborate with colleagues for smooth operations.

Perform cleaning of car parks using mechanical sweepers and manual brushing. Conduct daily inspections of site streets, car parks, service roads, and public access areas. Carry out Health & Safety checks as directed by the Facilities and Centre Managers. Communicate safety practices and regulations.

Ensure security by preventing unauthorized access, investigating disturbances, and monitoring CCTV footage. Handle incidents, accidents, and irregularities, including reporting and attending court if necessary. Respond to emergency situations, liaising with emergency services, and directing traffic.

Verify contractor permits before work commencement. Perform reception duties, answer calls, log visitors, and manage fire alarm testing. Address spillages and litter within the mall. Follow health, safety, and security legislation.

Undertake additional duties as assigned by management.

Requirements

• Excellent customer service skills
• Professional approach with sound judgment and integrity
• Ability to remain calm under pressure
• Teamwork skills
• Flexibility to cover holidays and sick leave
• Ability to follow instructions

Benefits

• 24/7 UK-based GP service for employee and immediate family
• Mental health support and life event counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work app with discounts, resources, and support services

About Us

ABM is a global leader in integrated facility services, dedicated to creating cleaner, healthier, and sustainable environments. We provide a wide range of services across various industries, including cleaning, engineering, security, and energy solutions. In the UK, we serve iconic sites nationwide with over 10,000 team members. For more information, visit www.abm.co.uk.

We promote diversity and inclusion and are proud members of the Armed Forces Covenant Employer Recognition Scheme.