Capacity Manager

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in sustainable logistics is seeking a Capacity Manager in London. The role focuses on ensuring workforce supply matches parcel demand through effective forecasting and scheduling. Ideal candidates will have strong analytical skills and experience in data-driven decision-making, contributing to the company's growth and operational efficiency.

Benefits

25 days of holiday allowance plus public holidays

Subsidised Private Medical Insurance including dental and vision

Weekly team lunch and regular company socials

MacBook Air or Windows Laptop

Enhanced maternity/paternity/adoption policy

Qualifications

• 2+ years of professional experience in a similar role.
• Comfortable with detailed data analysis and future planning.
• Detail-oriented with a structured approach to forecasting.

Responsibilities

• Build and develop accurate demand forecasts.
• Plan and manage staffing capacity for logistics functions.
• Monitor key metrics and adjust capacity plans.

Skills

Data Analysis

Mathematical Ability

Problem Solving

Team Collaboration

Tools

Excel

Google Sheets

SQL

Python

Power BI

Job description

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HIVED is the first fully electric delivery company designed for the ecommerce market. With our purpose-built technology, commitment to an exceptional delivery experience, and sustainability-as-standard approach, HIVED is setting a new delivery standard for retailers and consumers.

HIVED has already delivered millions of parcels across London for the biggest brands including ASOS, Uniqlo, Nespresso and Zara. Backed by leading Investors such as Maersk Growth, Pale Blue Dot and Planet A Ventures, HIVED is at the forefront of sustainable, scalable logistics solutions.

About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery and provide an outstanding customer experience.
Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Amazon, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Yamato and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview
As a Capacity Manager, you will be responsible for ensuring that HIVED’s workforce supply matches parcel demand efficiently. Your role is central to forecasting, scheduling, and managing capacity across our operations, including drivers, sortation teams, and other hourly paid staff.You will work closely with the Planning Lead, using data analysis, forecasting models, and operational insights to maintain optimal efficiency while ensuring high-quality service. This is a hands-on role requiring strong mathematical skills, attention to detail, and the ability to translate data into real-world planning decisions.

Key Responsibilities

• To build and develop an accurate demand forecast, ensuring we have the right number of people to meet operational needs.
• Ability to balance both day-to-day operations and long-term strategic initiatives while actively identifying areas of opportunity and potential risks.
• Plan and manage staffing capacity for drivers, sortation, and other logistics functions.
• Develop and maintain scheduling, rotas, and workforce planning models.
• Work with the Planning Lead and other key stakeholders to provide key inputs for network-wide decision-making.
• Align with other internal teams to manage long-term capacity planning and operational requirements.
• Support the development of planning tools to improve forecasting accuracy.
• Monitor key metrics and proactively adjust capacity plans to prevent bottlenecks.

What We're Looking For

• 2+ years of professional experience in a similar role (logistics background not required).
• Comfortable working with detailed data analysis and future thinking activities, while also being able to handle day-to-day support activities for the operation, seamlessly switching between these tasks as needed.
• Strong mathematical ability, capable of analysing data and applying it to real-world operations.
• Proficiency in Excel, Google Sheets, and other data tools for analysis and planning.
• Detail-oriented, with a structured approach to forecasting and scheduling.
• Strong problem-solving mindset and ability to adapt to changing demands.
• A team player, able to collaborate across multiple functions.

Nice-to-Have

• Experience with workforce planning, scheduling, or capacity forecasting.
• Familiarity with data analysis tools beyond Excel (e.g. SQL, Python, or Power BI).
• Background in operations, engineering, or a highly analytical role.
• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Subsidised Private Medical Insurance including dental and vision
• Weekly team lunch and regular company socials
• MacBook Air or Windows Laptop (depending on your preference)
• Enhanced maternity/paternity/adoption policy